Axos All-In-One Mobile Banking 4+

I LOVE Axos as a bank, but the app really needs some work. My main complaint is the page where we can freeze and unfreeze the debit card. I’ve had my card information stolen in the past with other banks, so this is a major feature for me. When I’m not actively using my card, it’s important to me I be able to shut the card off. Because I do this so frequently, I need the app to be trustworthy when it comes to this, and it isn’t. For a long time, I could unfreeze and freeze it through the app, but it was extremely slow. I’m talking around 3 minutes of the page loading, every single time, for me to click the switch to turn the card on or off, and then another few minutes for it to update to locked or unlocked. Now I can’t do it at all. It tells me it’s loading for a few minutes, then the app freezes entirely and shuts down. I now have to log into my account on my browser to use this feature. I’m thankful it works so easily and quickly through the website, but for someone like me that is constantly turning my card on and off, it kind of renders the app useless.

Hi Amy, we appreciate you taking the time to share this feedback with us. I have escalated your comments to our team. We are always making improvements to the app, and we value your feedback!

I have had AXOS for almost two years. In the beginning AXOS seemed fine. Recently every time I try to log in I get the message “server error” and my balance says 0. Which is very wrong. When I would call for help I would get a customer service agent within a few minutes who I could understand clearly and vice versa now the language barriers are ridiculous I don’t know where they have out sourced their CS to but it’s really horrific. They charged back 3 legitimate transfers I made and over-drafted my account. ( one of them was a refund check I deposited from another BANK a check written by a bank to me they did not honor ( they did at first then pulled the money) after they put in my account they pulled the money out 3 days later) I am having to back-peddle and put money in the account I am closing again. The reason I am closing is that they don’t work with EXPERIAN BOOST! None of the bills I have been paying for 2 years for my phone, gas, water, energy, etc are able to help my credit AT ALL!! I am so mad. I opened a new bank account an month ago with a legitimate bank that EXPERIAN recognizes and I am already boosting my credit with the bureaus. Be careful with the fintech banks they are not really banks!!! Also NO ZELLE! Which was a problem for rent payments I had to go through Venmo which took 10 days to move every month. BEWARE!!!!

Hello, we are very sorry that you have encountered so many difficulties while banking with us. The level of service you have described is not what we strive to provide our valuable customers. I have shared your feedback with the appropriate team. We wish you the best in your future banking endeavors.

I signed up for Wisebanyan a long time ago and I loved the simplicity of the app, the goal based portfolios, and ease of applying different investment strategies. The new app is a cluge, adding and editing portfolios seems to barely work if at all, there’s a new management fee, and now instead of the sleek simple look my eyes are accosted by what appears to be a big banking app with ugly ads. Wisebanyan made investing simple and fun, using this app is like taking 5 steps backward to e-trade of the early 2000s.

It just never worked well after Axos took over, it implied all the cool roboinvesting tools like formulas I had used in Wisebanyan were still available to me in the new app, but all the buttons would do is take me to the old Wisebanyan website and throw an error. After trying to live with it for a year or so I finally rolled over my accounts to Betterment to get the kind of service I loved in the first place. However, even that process was clunky and I had to constantly reach out to support to get my money out of my accounts, usually weeks after I made the request thru the app I would reach out and someone would get back to me “apologizing for the inconvenience” and then doing what the app should have done automatically.

In summary, Robomanaged investment accounts thru this app are completely broken, look elsewhere!

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