BenefitWallet‪+‬ 4+

Horrible

App is ok. Don’t bother calling for customer service. They take forever and they speak broken English. Im not being mean but when i need service i need it. Nit explaining over and over what my problem is because they don’t understand. Then i have to ask them to repeat the question because i can’t understand them. Extremely frustrating. Im all for people working but in the phone with customers when you don’t speak or understand English is not the job for you. I blame benefit wallet. Hire Americans pay a bit more and take care of your customers. These companies forget who’s paying for service.

Buggy

This app used to allow expense reimbursements. I tried reporting a “profile name cannot be blank” error message both to the app developer and institution managing funds but no action.

Update 01 Mar 2023 - the new version seems to work now. I had to reset my password and re-enter my bank account info but it seemed to allow reimbursement. Let’s see if it my request will get processed correctly but I am hopeful as it looks as good as requests made 4 months ago. Thank you for the developer response. I would recommend a free backup plan for participants - get a free bank signature card signed so you can write checks to reimburse yourself. I am still waiting for my checks and hope to never need them.

Update 04 May 2023 - the problem seems to be the company providing service more than the app. Transfer requests seem to take forever (waited almost a month for my last request) and app does not give any estimates of completion. No way to get support by email so you are put on hold for an hour or more. Everything worked so much smoother last year.

Developer Response ,

Thank you again for your feedback - with your help we were able to reproduce this bug, and although you have found a workaround we will also be issuing an updated version of the app that will prevent others from experiencing the same thing in the future

Crappy company and customer service.

TERRIBLE company and customer service- if I could give 0 stars I would. I had an HSA opened via my company and after 6 months still hadn’t received my card nor any information from here - called customer service and they proceeded to tell me that my address on file with them wasn’t what I was providing despite it being where I’ve lived since before I started at my current job and is the address my job has on file for me.

Instead of letting me validate myself another way in order to be able to access the money IVE been paying into so I can get some medical things taken care of, they said they’d have to email me a form and I’d then have to take my own time to go get it notarized and mail it back to them. Literally calling back today to have them close the entire account and cash out what I’ve paid into it. Terrible. Seriously, terrible.

Developer Response ,

We highly regret the inconvenience this cause you. We would like to fix this and explain everything to you. As we don't have your email address, can you please write to us at AppFeedbackBenefitWallet@conduent.com please also include your customer ID. We look forward to your email. Thank you for your patience. Stay safe!