Bitcoin.com Wallet: Buy, sell 4+

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Terrible, be very weary

This app can be a scam. Be very careful because if you download this app on a device and try to download it from the cloud it will corrupt and you will have no access to anything in your wallet. The developers will then tell you your assets in the wallet are no longer available to you. You lose everything, be sure as soon a you download the app immediately back it up and get the 12 words to explore, they will not tell you this since it is a way for them to get free crypto in there app. Very disappointed and would give them negative stars if available. I have a wallet that has quite a bit of assets that I have been told is lost forever, I can look at the currency, but can not ever access it again though I have the wallet ID which is like a account #. Terrible customer service. It is funny that the developer says the recommend people back up, it should be a requirement if they have no ability to access without the back up. This app plays the part of not being able to help when in reality they have the ability to see there is a wallet with currency in it, but can not help the end user access. This is the only app that it is not good enough to set up an account with a solid password. After that have put your currency in their app then and only then do they tell you a back up is necessary and that could very likely be too late. Again -5 stars, pick a better app. Will recommend every one I speak with to use another wallet. They are scam artists.

Developer Response ,

Hi there!

We're truly sorry to hear about the difficulties you've encountered. We want to assure you that we genuinely understand how frustrating this can be. We are unable to access our users' wallets for security reasons. We always recommend backing up your 12-word backup phrase, as it’s essential for restoring access to your wallet in case you need to delete or reinstall the app.

If you have any questions or need further assistance, we’re here to help 24/7: support@bitcoin.com

I am completely dumbfounded

I wanted to see is this would be a good wallet, so I decided to try it out. I am always looking to find the best wallet for me. So i use several depending on what I am doing will depend on which wallet I use. I decided to try this one out. I bought some bitcoin through them which was expensive won’t do that again. Then I sent the bitcoin right away. This was THREE DAYS AGO! And it’s still not confirmed on the block chain. I’ve never had it take this long out of the thousands of transactions I’ve done through many different wallets. My other wallet I am using I’ve sent probably 20 transactions today, all of them were confirmed in under 10 mins. I sent a lot of them to the same destination as this one. The others went through. This one going on day 4 now still says unconfirmed. The best part is, the transaction fee for my other wallet was less than half of this one. In reached out to customer service, they said the speed depends on the transaction fee, higher the fee faster the transaction. Well I paid twice what I normally pay and it’s been 3 days going on 4?!? They have got to be just pocketing the transaction fees, it’s the only thing that makes sense. I would never recommend this app to anyone.

Developer Response ,

Hi there,

We are sorry to hear that your transaction is still showing as unconfirmed. During periods of high activity, the BTC mempool can get crowded. When you send transactions on the BTC network they wait for miners to pick them up and include them in the next block. Due to limited block space on BTC, transactions can wait for a long time. Think of it like a long queue for the bus where people can out bid each other for the next seat. There are limited seats on the bus which can mean your TX may be in queue for some time. This example visualizer explains this concept well: https://txstreet.com/v/btc-bch

Please note - Bitcoin.com does not profit from fees associated with sending or receiving btc or other cryptocurrencies. These fees are paid to the miner’s who secure the network. Please contact support@bitcoin.com for more help.

Best regards,
Bitcoin.com Support