BlackVue 12+

App has been getting better

App still have a long run but its way better than before im a long time blackvue costumer right now im facing the issue with the playback videos and its frustrating because exactly today i meed to download a super important footage but i cant because playback are not working for almost the whole day but hey blackvue has been workimg I remember when the app use to have 30 coments now they are getting way better they are staying consistent and also i have promote their cameras to most of my frieds and thats how also you get better by promoting it dont matter if is for free but im very happy with this camera some issues but it will get better i guess

Developer Response ,

Thank you for the kind words, we're happy the system has been able to assist you !

Aggressive subscription campaign

This app is a disaster. They keep resetting the 1-star rating reviews for their app. Blackvue, make a good app and everyone will give you a good review. This company is working against itself. Go for Thinkware cameras. Very annoying notifications to subscribe to paid plans. Blackvue changed the notifications from nagging you daily to weekly. It shows how desperate Blackvue is. The cloud plan is not worth more than $1.99 per month. Also the Blackvue cameras are power hungry in parking mode. They need to be a lot more efficient in power consumption for the cloud service to be worth considering. If you have a battery, it is not possible to access the battery unless you have an active internet connection and logged in. That is very backward thinking. We should be able to access the battery offline too. The previous UI was a lot better even though it was not great. The new UI even after the recent fixes is still very annoying and requires navigating various menus to access what was possible to do with one click in the previous UI. Even one star is too generous for this app. I have 2 900x cameras and 2 batteries. That is almost $2000 spent on junk and spam. I will not recommend any Blackvue cameras to my friends because of this app. I suspect many users are not aware that their videos are being shared and can be seen by other users. This company is on a self destructive path by not listening to its current customers.

Same problems

I have the same problems as Touch of Good humor!
I am a paying customer that has a DR970XBox LTE and immediately I noticed a unit turning on and off, calling the support team I was told to checking my wiring, replace the SD card, they replaced the main unit and it did not fix the problem, purchasing their battery pack as a suggestive fix due to poor power connections and this didn't fix the problem, replace the LTE unit and that didn't fix the problem.
I stopped using their LTE card and went with T-Mobile and that did not fix the problem. They slowly stopped all email communications.

When connecting using their app, for some reason, it forgets that I have a unit and I have to go through the entire set up process again and again, I'm disappointed with the picture, I was expecting the best of the best 4K what I have is a dark 2K at best fish eye video.

The app has a battery indicator that Bluetooth sinks with the battery pack and you're supposed to be able to see how much battery life you have and mine most of time does not work. I have to mainly go in and look at it. And this unit is power hungry it depletes my battery back up within 15-16 hours.

And they notified me by email that I should contact them for support and that this is not an app issue and I look at the reviews... and some how my last review was deleted!

Please save your money save your time.. Do not buy Blackvue.