Bread Savings 4+

I just installed the APP and I found it both simple and intuitive. I think it's particularly helpful in that the screens and buttons copy and/or closely mimic the screens of the online web interface, providing new users the advantage of familiarity from the beginning. As for the Bank: I joined Bread Savings via their online portal about two weeks ago. I set-up a joint account and linked it three other banks, but I did need help finding answers to several “Process questions and some “Terms & Conditions” questions, during the first 10 days or so. I conveyed my questions both via their online "EMail" and via phone; and sometimes both (just to verify my understanding and"get it in writing"). My calls were answered in reasonable time, and my EMail notes were answered within in a day or two. Their support system seems to work well, the agents I interfaced-with seemed to be well-versed and their follow-up was always as-promised. In summary, my experience with Bread Savings has been remarkably satisfying, especially when compared with other banks.

A lot of these reviews are from IDIOTS that think this app is for their credit cards that Comenity finances… Even though it clearly says (if you’ve opened a savings acc with Comenity this app is for you). These idiots obviously do not know how financial company’s work and the fact that they do offer options for an app, however it’s up to the clients/stores to sign up for that option. It costs more for an app option so most store cards don’t opt in for it. If you’re one of these idiots that downloads this app and think it’s gonna work for your credit card, you should reconsider your education and common sense. It’s not hard to read the descriptions, you’re basically useless if you need someone to tell you these details….

Overall, love doing business with them. The online banking and app work really well and I like how they work and look. It’s clean and neat. They pay a really decent interest rate too, but here a just a few things that they could really really improve on.

1.) if I’m using your bank to house my emergency savings, and my other accounts for different goals I am savings for, and given the obvious that you’re an online bank, the amount of time I have to wait on hold to speak to someone is horrible. I’m currently on hold as I write this review and right now I am at 32:53 minutes on hold. My question is why? I should not have to wait over 30 minutes and counting to speak to someone about my account / money. You’re an online bank? You would think phone and web support should be a quick call away if your customers need to speak to you.

2.) HOLD TIMES ON YOUR MONEY! This one kills me, I get that when you open a new account, I expect for excessive hold times to be placed on my transfers, as a bank with a new customer there is always a level of some risk, but the fact these transfers clear my external account usually within a day or two and your bank holds these funds for 10 days is insane. A couple of days I can understand, but 10 days is a little much don’t you think?

Other than that, it’s not a bad place to hold your money, but there is deff improvements that can be made.