One app with everything you need from Buffalo Wild Wings; rewards, online ordering, free-to-play sports gaming, and more. Download it today.
Here’s what you can do in the app:
- Enroll into the Blazin’ Rewards program
- Order food for pick-up, or delivery (where available)
- Customize and reorder your favorites
- Earn points from dine-in and online orders
- Activate offers and redeem rewards with points
- Participate in exclusive games and promotions
- Check-in each day for an extra 10 points
- Update your interests for personalized offers
- Find your nearest Buffalo Wild Wings
- Track your points and rewards activity
We’ve made several updates & bug fixes in this release to improve your app experience!
Ratings and Reviews
It’s BWW so…
Everyone knows BWW leaves a lot to be desired when it comes to service so here in Hawaii it’s no different. I rarely get the correct order when I order delivery. Sometimes I’ll get a good manager who can fix it but most of the time it’s hit or miss. Called before placing my order tonight to verify I could do all flats because it’s not giving me the option online, was told yes, placed the order, called to have the note added, and now they said they can’t do it. I have no problem paying the dollar extra for all flats (silly) but now they’re saying they can’t just write on the ticket that gets printed out and sent to the kitchen ‘all flats’?? What? 1: I just called to verify. 2: Why can’t you just write on top of the ticket ALL FLATS. ? Seems like such a small, easy request. Frustrating, but I guess par for the course for BWW. I have to stop being surprised that every order is more difficult than it needs to be. I guess just hoping upper management sees this and cares enough to try to make some changes.
The app was fine before. After updating, took away the pickup option to pay in store completely, most of what I ordered that was supposedly available to order was not after I did the entire order, finally put together an order where they had everything available, and they wouldn’t take my card because the app couldn’t connect (my connection was fine). Reopened the app several times and finally was able to get one order through which reflected on the order history, and was charged three times for the same order on delivery. On top of that they force you to pay a tip (which I tip anyways additionally), but when looking at the picking up in store option when paying with card it forces you to tip anyways. At least bring back the option to pay in store to prevent this from happening. I’m in the process of getting a refund, which the location was happy to help me with since they called right after they noticed 3 orders went through that were the exact same. Had they not done that, I would be charged $120+ and wouldn’t find out until a month later since everything reflected as a single transaction within the app. This is the first time paying with my card online with the app and probably the last and will probably just call my location to place an order and pay upon pickup since the app is almost useless and stealing money at this time. Beyond ridiculous.
Frustrating at times
I recently used the Buffalo Wild Wings app and unfortunately had a difficult user experience. One major issue I encountered was that items were being taken off my cart without any explanation. For example, when I added wings to my cart, they would be removed when I selected a specific sauce. It was only when I removed or changed the sauce that the wings stayed in my cart. This made the ordering process frustrating and confusing.
Additionally, I noticed certain customizations are missing for some of the items. For example, there were no options to select all drums or flats, or add extra sauce to my order. This was disappointing as these are options I would normally expect to see when placing an order.
Overall, while I appreciate the convenience of using the Buffalo Wild Wings app, the user experience could definitely be improved. I hope these issues are addressed in the future to make the ordering process smoother and more enjoyable for customers.
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- Buffalo Wild Wings, Inc.
- 64.3 MB
- Food & Drink
- Requires iOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
- Age Rating
- 17+ Gambling Infrequent/Mild Alcohol, Tobacco, or Drug Use or References Frequent/Intense Contests
- Copyright© 2023 Buffalo Wild Wings, Inc.
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