iPhone Screenshots

Description

Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico). Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more!

Download this app to:

+ Get a FREE large drink just for signing up
+ Get a FREE medium sub on your birthday
+ Manage your rewards account
+ Order and pay in-app
+ Find Firehouse Subs locations
+ Refer friends for bonus points

How to:

1. Sign up in the app for a Firehouse Rewards account.
2. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points.
3. When you have enough points for a reward, it will turn yellow.
4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in the app.

Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact rewards@firehousesubs.com.


**Continued use of GPS running in the background can dramatically decrease battery life.

What’s New

Version 3.6.1

+Optimizations and bug fixes

Ratings and Reviews

3.9 out of 5
1.2K Ratings

1.2K Ratings

Paris51690 ,

Great for quick lunch run

Im about 15 minutes from the closest firehouse and I like the app because it’s convenient to avoid the lunch rush, but i’m having issues redeeming rewards and have had issues with ordering before. The app prompted me to put in my phone number when I got to the register but they don’t do it that way. Makes no sense for me to get the receipt at pick up then submit the receipt to redeem especially since the rewards didn’t even take with my purchase without realizing. Defeats the purpose of being an easy order. Hopefully it’s just a glitch.

Developer Response ,

That's not what we like to hear and we are so sorry you experienced trouble. Would you mind sending us a private message at rewards@firehousesubs.com so we can look up your account and troubleshoot further? Thank you for your feedback and patience!

hoodrat91910 ,

Firehouse Promptly Fixed My Reward Points Issue! Bravo!

UPDATED REVIEW:

Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service!

ORIGINAL REVIEW:

Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.

Developer Response ,

That's awesome! We're glad to hear that you have received your triple points. Thank you so much for the positive feedback. We truly appreciate it and we hope to see you again soon!

beatle ,

Why I having trouble log in 😡😒

Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day

Developer Response ,

Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to make things right with your account. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your patience!

Information

Seller
Firehouse Restaurant Group, Inc.
Size
35.3 MB
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi‑Fi + Cellular (6th generation), iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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