iPhone Screenshots

Description

Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico). Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more!

Download this app to:

+ Get a FREE large drink just for signing up
+ Get a FREE medium sub on your birthday
+ Manage your rewards account
+ Order and pay in-app
+ Find Firehouse Subs locations
+ Refer friends for bonus points

How to:

1. Sign up in the app for a Firehouse Rewards account.
2. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points.
3. When you have enough points for a reward, it will turn yellow.
4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in the app.

Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact rewards@firehousesubs.com.


**Continued use of GPS running in the background can dramatically decrease battery life.

What’s New

Version 3.6.8

- Fixed bugs affecting order modifiers and add-ons.
- Fixed bug with time/date picker.
- Updated curbside pickup instructions.
- Miscellaneous fixes and performance optimizations.

Ratings and Reviews

3.4 out of 5
2.2K Ratings

2.2K Ratings

Five more minutes ,

Mostly works

Downloaded and used the app for the first time today and found it a bit clumsy. When adding the combo (drink+chips) to a sandwich order, there is no way to select a drink or chip flavor. I ordered three combos for our three sandwiches and there is a space for a special note, but it had a very small character allowance and couldn’t accommodate three drink flavors and three chip flavors. I considered ordering the family pack initially, but the only option it gave were chip flavors and not which sandwiches, even though the description says there are three to pick from. Nosing around the app some more, I found that I could order 1 or 2 cookies, but couldn’t specify which variety there either. When we picked up our curbside order, we gave the employee our drink and chip requests and he ran back in to fill it, because, basically, Firehouse Subs is a great place with great staff. The app just needs a little tweaking.

Developer Response ,

We're sorry for the trouble you have had with the app. We would like to take a closer look at the issue and troubleshoot it further if possible. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your feedback and patience!

amknbk ,

Constantly Crashing

It has been about 5 months since I used the app because the last time I did, it wouldn’t work. My husband ordered food in the store, and when he came out with the food I asked him if he gave them my number so we could get the rewards points. He forgot so he went back in and they gave him a receipt and told him to enter the information through the app. Well, that was the beginning of so much frustration that I took a 5 month hiatus from the app. Every time I tried to enter my receipt to get the points, the app would give an error message and crash. Then it stopped showing any of my rewards points all together. I deleted the app and downloaded it again. Still nothing. I hung onto the receipt and tried for multiple weeks. It just kept crashing so I threw the receipt away because it wasn’t worth the hassle. I just opened the app up again today because my husband and I decided to eat there tonight, and I wanted to use my points for a free sub. Well, the same problem still exists. I’m so shocked by the fact that this problem is still happening that I was compelled to write a review complaining about it. Don’t waste your time downloading this app until they address the issues.

Developer Response ,

Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to make things right with your account. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your patience!

hoodrat91910 ,

Firehouse Promptly Fixed My Reward Points Issue! Bravo!

UPDATED REVIEW:

Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service!

ORIGINAL REVIEW:

Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.

Developer Response ,

That's awesome! We're glad to hear that you have received your triple points. Thank you so much for the positive feedback. We truly appreciate it and we hope to see you again soon!

App Privacy

The developer, Firehouse Restaurant Group, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like