Carl's Jr. Mobile Ordering 4+

Attempted to sign in via Google was unsuccessful after multiple attempts despite that the pickup at the restaurant locations I chose were mostly successful and quick within 5 to 10 minutes.

I would like to see a fix on the Google sign-in; once successfully signed in, I strongly suggest adding a feature to log in via both Facebook and Apple for backup while maintaining the same number of stars in the profile. In this way, if any one of those do fail, users are able to view their accounts and do mobile ordering while keeping the current star level without having to start over.

Finally, I would like to see options to either eat-in or take-out when doing mobile orders, as well as the ability to do computerized/kiosk orders at all the restaurants.

Thanks for all the valuable feedback. We will definitely pass these onto our development teams.

My local Carl’s Jr. is understaffed. I thought by downloading the app & placing my order for pick up would be much more time efficient while I use Lyft getting to and from places. The wait in carls Drive through line is generally not too bad but usually just a little bit too long for Lyft drivers to want to be willing to wait for me. I got the app hoping placing my order would eliminate the wait my Lyft drivers were doing. Or fear they would end the ride and leave me there, because the order was taking to long. my local Carl’s only had two people working when I went to go pick up my order I placed through the app. They had not even started my order until I arrived inquiring about the pick up. I arrived 30 minutes or longer after placing my order. They said they had just received the order coming in. The app is is not helping me be efficient on a timely manner as I had hoped due to being understaffed and not filling my order before my arrival. I’ll have to choose somewhere else to buy lunch when I’m going to and from work using Lyft.

Thanks for the feedback. We would like to learn more about your experience and identify the location you are visiting. Please drop us a note at ordering@carlsjr.com and we will be in touch.

Update:

every offer either does work or doesn’t produce what’s promised. And no one will ever contact you by email. They are lying.

so, I got a notification on my phone around the 17th of the month, as stated I had one free month until June 28 where I could get a free famous star every day with a purchase. Well, half of the month was already gone, but I started using it and got to use it three times before it disappeared before the end of the month, so now, once again, they have me in the parking lot on false pretenses, and I’m not going to purchase anything, because this app is a farce. They are taking away, good honest sales by getting people here under false pretenses. Promise after promise. Fix the app and respond to us!!!

A few weeks ago, it was a special day, and if you ordered a hamburger, you could win at the very least a free hamburger, and possibly free food throughout the year. I came, used the app, I have the points for it and I never got anything in my rewards. Today I had a motivation that said something about 20% off for members. I had to click in to see what it was, I guess. But when I got inside, it required I update my app and there’s nothing in my rewards to show that I can get 20% off. I’m mad because I’m sitting in the parking lot and I’m hungry and I want my 20% I see no reason to ever use this app again. Yet, I really like Carl’s Jr., but I’m tired of being lied to.

Thanks for the feedback, and trust us, we weren't trying to lie to you. Let us figure out what happened, so please contact us at ordering@carlsjr.com with your account information so we can look into it further and make it right.