citizenM | Booking Hotel Rooms 12+

The ability for a completely independent check-in process is incredibly cool. I had everything sorted before we arrived to the hotel… all I had to do was pick up a key card and hold it to the back of my phone for it to be programmed and able to open our room door. That's so futuristic and amazing to me. What a cool brand they've built and such an immaculately designed app to complement the overall experience. I've never seen a hotel app that's so sleek and minimalist in terms of bloatware but also perfectly functional and innovative at the same time. Truly well done to the software engineering team -- amazing work!

I haven’t seen the room yet, but the app experience is garbage. Every check-in step timed out (I guess) and ended with an error that the app could not recover from. After force quitting and relaunching, I could go another step. After my first payment step failed, I checked my credit card and saw that an authorization for the full amount had indeed gone through. I naively gave that step a second chance, and it then showed as paid, let me pick a room, and showed me a barcode to use at checkin. Cool! But not so fast. I left the app to see if my card was authorized a second time (it was, so now two authorizations for the full amount are pending), and when I came back to the app, it again tells me I haven’t paid. That barcode is nowhere to be found. Maybe the desk staff can sort this out when I reach the hotel, but the app is a cruel joke. I get so tired of companies under-investing in app QA and leaving the entire paying public to be their beta testers…

My boyfriend and I had an amazing time!! Drinks were great! The room was amazing! Loved the amazing city view, shower, and bed. We loved the lighting and how we could change the mood of the room. Location was great! Was able to just walk to the Space needle, Pikes Market, and had many options for restaurants and coffee shops. Was there to celebrate my boyfriends birthday and to just have a little getaway alone together. When we got to the room it was decorated for his birthday which was an amazing surprise. He loved it! Thank you so much for taking the time to make our stay extra special. We will for sure stay again!