I appreciate that I can instant load my orca card on the app, but I have had trouble doing many other functions. The app logs me out of my account after every use, and does not integrate successfully with any password saving systems, which is a huge barrier to me using it. I realistically never want it to log me out of my account on my phone. Additionally, the auto-reload feature is full of bugs. I’ve tried to work around them by pre-adding payment options, etc, but it won’t let me set up an auto load without a backup payment, and it won’t let me select any backup payment options when I try to do so. Overall, the app is lacking the intuitive and trustworthy user experience required for the functions it provides.

I recently lost my orca card. It’s taken 8 days for the card to even be shipped—in which time I’ve had to explain to every bus driver that I have a pass and show my digital card. One bus driver didn’t even seem to know what a regional pass is and told me to tap my phone but I couldn’t…Not having a tap to pay with Apple wallet seems like a huge missed opportunity—especially with how long it takes a card to be sent by mail, the frequency that people lose their cards, and the ease of having a tap pay by phone instead of having to carry a physical card. Account management is good but the execution of payments is not there.

First off, thank you SO much for this app. The fact that I don’t have to go to physical place to refill the card is a dream, and I love it dearly. However, I’m in a pickle where it wanted me to update my billing address for paying with a personal card on Apple Pay, and I did that, made sure it matched in my Apple Pay settings and the Orca app, and it still won’t work or update-keeps saying “update billing address” where I would normally use my fingerprint to process the payment. Thank you to anyone who sees this, I don’t know nothing about tech but am so grateful for all you all do 💞💞💞Permission to email or fix or whatever ya gotta do, did everything I could/what it prompted me to do.

The app has my e-wallet with multiple active credit cards, as well as my physical preloaded orca card. When I try to scan the app it launches apple wallet then pings back and forth between asking me to put the phone closer to the reader, scan my face, or enter my passcode. Your readers are too close to the ground to effectively use Apple Pay, nor should it even be necessary. Also, why is it logging me out every time I close the app? Since when is that a practical approach for any application? Especially one thats commonly used on the fly. Picture yourself having to sign into an EZ Pass app every time you go through a toll. I’m a pedestrian. My hands are full, and I’m in a rush, trying not to get hit by a car, while trying to follow the instructions on my gps. Why is your app making all of that more difficult when the objective was to make it easier?