myORCA 4+

Does the bare minimum

I appreciate that I can instant load my orca card on the app, but I have had trouble doing many other functions. The app logs me out of my account after every use, and does not integrate successfully with any password saving systems, which is a huge barrier to me using it. I realistically never want it to log me out of my account on my phone. Additionally, the auto-reload feature is full of bugs. I’ve tried to work around them by pre-adding payment options, etc, but it won’t let me set up an auto load without a backup payment, and it won’t let me select any backup payment options when I try to do so. Overall, the app is lacking the intuitive and trustworthy user experience required for the functions it provides.

Looks nice but slow and needs upgrades

My main issue is that it constantly logs me out rendering the app pretty useless. It’s extremely frustrating and for whatever reason it doesn’t play nice won’t the apple password manager so I have to manually add which just ends up with me constantly changing my password. I like the live time transfer info. Would love more maps and status updates.

What a joke…

The app has my e-wallet with multiple active credit cards, as well as my physical preloaded orca card. When I try to scan the app it launches apple wallet then pings back and forth between asking me to put the phone closer to the reader, scan my face, or enter my passcode. Your readers are too close to the ground to effectively use Apple Pay, nor should it even be necessary.

Also, why is it logging me out every time I close the app? Since when is that a practical approach for any application? Especially one thats commonly used on the fly. Picture yourself having to sign into an EZ Pass app every time you go through a toll. I’m a pedestrian. My hands are full, and I’m in a rush, trying not to get hit by a car, while trying to follow the instructions on my gps. Why is your app making all of that more difficult when the objective was to make it easier?

Developer Response ,

Hello there. The system currently does not accept mobile payments like Apple Pay. ORCA integration with such systems won't come until 2023. You still need a physical card to pay your fare. Regarding sign-in issues with the app, could you please email us at info@myorca.com? We have received similar reports and our team would like to work with you to remedy this. Thank you.