We update the Cleanly app as often as possible to provide the best experience to our customers. This includes making the app faster and more reliable.
Here are the new enhancements you’ll find in our latest update:
- New UI elements
- iOS 13 adjustments
- Bug fixes
Love the Cleanly app? Don’t forget to rate us! Leave feedback so we can continue making improvements
Ratings and Reviews
I decided to try cleanly for the first time this past week and was pretty disappointed. First, my pick up time got pushed back a day. If there’s no one available for the time I want, then it shouldn’t be listed as an option on the app. At pick up, the valet did not have the bags as a first time customer as promised on the app. My drop off time then got pushed back a day again! On top of all this, the drop off time was supposed to be between 7:30-8:30am but kept getting pushed back and wasn’t actually delivered until ~11:20am - almost 3 hrs late (almost making me late for work)!! If my laundry had come back perfect they might’ve gotten a higher rating. Unfortunately when I went through my laundry, I also had some socks missing and a tote bag that doesn’t belong to me. Overall more stressful than I had anticipated. A positive was their customer service. Both valets were friendly despite having to walk up 6 floors and my total was discounted by 50%, which I appreciated given how much went awry with timing. Might consider giving them another chance but only after my disappointment with this first experience wears off.
Awful service; fake reviews
It takes a special type of app to get me to actually write a review, but the combination of Cleanly’s atrocious service plus the obvious astroturfing going on in this review section compelled me to write this.
First: the service. As many others have pointed out, the concierge RARELY comes on time. Often you will receive a last minute notification telling you that the concierge can’t make the schedule time, as well as a trite apology. If you try to reschedule, the only available times are invariably outside the next 24 hours, forcing you to rearrange your whole schedule. If you contact customer service, they will never get back to you on the same day. It often takes 24-48 hours, which is completely unacceptable, and doubly so if you paid to be a “Cleanly Reserve” member.
Second: I came here only to write the first section of this review, but I arranged the reviews by date in order to see if the service had somehow miraculously improved since the last time I used it. What I saw was a series of one-star reviews (which is consistent with what I expected), then an uninterrupted string of very vaguely written five-star reviews. When I read those five star reviews it became obvious that Cleanly or a service acting on behalf of Cleanly is trying to clean up the app’s abysmal rating with some low effort five-star reviews. Well, do not be misled. Search for yourself. Shame on Cleanly. I will NEVER give them my money again. Good riddance.
White mud, not white glove service
Long and short of it, this service is unaccountable and you are at risk of losing your items! From pick up to cleaning, somewhere in the process, Cleanly lost my suit. I reached out to their customer service when it became apparent something was awry, as the suit had not delivered 3 days after the delivery date. I was told they could not locate the item, and they would initiate an inquiry in which they would give themselves 10 days to find the suit.
After 10 days, I reached out again, having heard nothing from their POC, who let me know that if they could not find it, they would only compensate me for 10x the cost of cleaning (approx $150 dollars), not the actual replacement value of the suit. That is about an $800 dollar difference between those two numbers, without tailoring or other factors included. When I had Nordstroms reprint the receipt, provided tags, etc, and they did not feel that warranted a different review. This policy is not located on their Ap, nor is it anywhere to be found when you agree to their pickup/delivery.
Seeing as they have were not proactive in identifying the issue, they were unwilling to volunteer information as to the status of the inquiry and totally unwilling to work with me to provide the replacement value for an item, I would not recommend using this service.
With Family Sharing set up, up to six family members can use this app.