Cleanly, the Y Combinator-backed company that looked to bring tech to the laundry industry, has announced a merger with NextCleaners. The new company will be called ByNext.
ByNext offers users the option to book wash and fold, dry cleaning or home cleaning services with options for delivery or pick-up and drop-off in store.
ByNext is trusted by thousands of customers in NYC, Brooklyn and Washington D.C.
Home Help, Delivered.
HOW BYNEXT WORKS:
Step 1: Download the app and create a ByNext account.
Step 2: Choose from Home Cleaning and Clothing Care options.
Step 3: For Clothing Care: A professional ByNext valet will swing by to collect your items.
For Home Cleaning: One of our trusted, background checked, professionals will come by at the selected time with all of the supplies needed.
Step 4: Relax with a cup of joe (or herbal tea, if that’s your thing). We got everything else!
Home Help, Delivered: We deliver laundry, dry cleaning, and home cleaning services at the tap of a button - so you can get back to doing what you really love.
We’re On Your Schedule: Choose from our convenient pickup and drop-off windows in the morning and the evening for laundry and dry cleaning delivery, and convenient time blocks for home cleaning.
Next Day Turnaround: Same-day and overnight rush turnaround available for wash and fold.
Free Pickup: Laundry and dry cleaning picked up at your door - with no fee.
Free Delivery: Place an order over $35 and get free delivery.
Real-Time Order Tracking: Know exactly where your clothes are at every step with SMS notifications. Track your order down to the location of your driver with our real-time GPS map.
Cleaning Preferences: Set your washing and drying preferences directly in the app. ByNext caters to your temperature, detergent, and softener preferences.
No More Loose Change: Don’t worry about loose change or carrying cash around. Use Apple Pay or your payment method choice.
ByNext Reserve: The world’s first membership program for dry cleaning & laundry. Get free delivery, no order minimums, free hang dry, and much more.
LAUNDRY AND DRY CLEANING SERVICES:
Wash and fold laundry
Laundered and pressed shirts
Hang dry items
HOME CLEANING SERVICES:
WHAT BYNEXT CUSTOMERS ARE SAYING:
“ByNext is an amazing service that makes the time-consuming task of laundry effortless. They pick up my clothes at convenient times and bring them back overnight spotless and folded. Cancellations and rescheduling are easy and it all fits with my busy life. I have no idea what I’d do without it.” - Acacia
“Laundry is always clean and smells great. The pickup and delivery is always on time. The app is super convenient and MOST importantly... my clothes are NEVER missing like they were when I used my neighborhood wash & fold!!!!! Highly recommend!” - Kim
“ByNext is the best! It’s so easy to coordinate laundry pickup and drop off with them- and it’s really nice they work with my busy schedule. All of my clothes have come back perfectly folded and fresh! Thanks!” - Jacqueline
Check our locations map and see if we’re servicing your area. Don’t see your area on the list? Enter your zip code and request ByNext in your area. You’ll be added to our waitlist and will be the first to know when ByNext becomes available. https://bynext.co/locations/
At ByNext™ we strive to provide you the best service quality through experience and cleaning & finishing technology.
Maximum flexibility and convenience using our advanced online channels + local service hubs, in the most sustainable way possible, so that you can have an exceptional experience!
Eco-Friendly Dry Cleaning, Laundry, Laundered Shirts, Home Cleaning, Turn-Over Cleaning and even Office Cleaning.
We always strive to improve our services and product, this includes making the app faster, more reliable and even more convenient.
This version includes:
- Easier signup flow
- Apple pay issue
- UI changes
- Bug fixes
- Crash fixes
Love our app? Love the service? Don’t forget to rate us!
We welcome feedback so we can continue making improvements to our product and service.
Ratings and Reviews
Super Convenient, Pretty Reliable, A Little Pricey
I’ve had overall great experiences with Cleanly. I love the convenience of their app and their service, and they’ve always been on time with the clothes neatly folded. I’ve been using them twice a month for almost a year and definitely plan on continuing to. Can’t imagine going back to washing my own clothes 🙂
I originally used Flycleaners when I first moved to the city, and a lot of the complaints I’ve read in Cleanly’s reviews I experienced much, much worse with them (always late, often rescheduling, losing items, bad customer service, etc.). My experience with Cleanly has been night and day better.
With that being said, though, they are pretty pricey and there are a few obscure fees that I’ve been frustrated by. Their (almost entirely automated) support chat is also very frustrating if you don’t have a really straightforward question. Also, their reimbursement for damaged clothing is terrible - it’s something like a maximum of 10x what it costs to get it laundered (~$15). This was fine when it was just a pair of compression shorts, but if they destroyed anything much nicer I’d be pretty upset. I’m not sure how this compares to other laundry services’ policies, though.
Awful service; fake reviews
It takes a special type of app to get me to actually write a review, but the combination of Cleanly’s atrocious service plus the obvious astroturfing going on in this review section compelled me to write this.
First: the service. As many others have pointed out, the concierge RARELY comes on time. Often you will receive a last minute notification telling you that the concierge can’t make the schedule time, as well as a trite apology. If you try to reschedule, the only available times are invariably outside the next 24 hours, forcing you to rearrange your whole schedule. If you contact customer service, they will never get back to you on the same day. It often takes 24-48 hours, which is completely unacceptable, and doubly so if you paid to be a “Cleanly Reserve” member.
Second: I came here only to write the first section of this review, but I arranged the reviews by date in order to see if the service had somehow miraculously improved since the last time I used it. What I saw was a series of one-star reviews (which is consistent with what I expected), then an uninterrupted string of very vaguely written five-star reviews. When I read those five star reviews it became obvious that Cleanly or a service acting on behalf of Cleanly is trying to clean up the app’s abysmal rating with some low effort five-star reviews. Well, do not be misled. Search for yourself. Shame on Cleanly. I will NEVER give them my money again. Good riddance.
I would advise you to look for another compagny
I used Cleanly when I arrived to NYC last year and was happy with having $30 discount as everything looked so expensive to me at the time. I had several issues with my pick up and and delivery times that were not respected without warning, and I started being anxious using this service. Then one day, they lost a bag of clothes and this is when I realized their customer service was almost unreachable : I could not find any phone number. At the time, all my possessions where inside the bag! They finally answered my emails, found my order and delivered it a couple of days later and gave me some store credit. I used the store credit and never used Cleanly after. Yesterday I received a $30 coupon and thought I’d check this offer so went to download the app again, but instead I read the recent comments about the unreliability of Cleanly and I remembered why I decided never to use their services again. Last February I found a local cleaning company : they wash locally, deliver for free and hang dry items are just $0,35 (comparing to $1,60 for Cleanly!) My advise : search your neighborhood for a better option and run away from Cleanly.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- 149.4 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © ByNext