Companion Plus

Name: Companion Plus
Rating: 2.1 (8 reviews)
Author: CareCloud Corp.

Medical

Free · Designed for iPad

8 Ratings
Ages

18+
Years
Category

Medical
Developer

CareCloud Corp.
Language

EN
English
Size

181.9
MB

CareCloud Lite is an app that helps providers manage their busy schedules and quickly access patient data from CareCloud, even while they’re on the go. Companion is an ideal solution for providers who want the flexibility of a mobile offering that extends the power and award-winning user experience of CareCloud’s practice management and electronic health record (EHR) solutions. With Companion, providers get a personalized view of their CareCloud experience optimized for the iPad, iPhone, and iPod touch. To use Companion, you must currently be using CareCloud Central, our practice management solution, or CareCloud Charts, our EHR solution. Key features ------------------------------------------- With Companion, CareCloud Central users can: - Create, edit, and cancel appointments - Check in and check out patients - View their personal schedules, along with multiple resources simultaneously - View appointment summaries, including visit details and patient balances - View patient demographic information - View patient documents uploaded into the CareCloud system (e.g., insurance cards, statements) - Add or update a patient’s avatar photo using the camera - Contact a patient by phone, SMS, or email directly from their mobile device With Companion, CareCloud Charts users can also: - Create and send ePrescriptions or print prescriptions directly from the mobile device - Review & sign incoming electronic lab results - Approve medication refill requests - Add clinical images to the patient charts using the camera - View patient clinical summaries including medications, problems, allergies, vitals, labs, immunizations, and more - Access patient clinical documents (e.g., x-rays, encounter notes) Getting started ------------------------------------------- - Download the app - Sign-in with your CareCloud username and password About CareCloud ------------------------------------------- CareCloud is the leading provider of cloud-based practice management, electronic health record (EHR), and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device. CareCloud is helping thousands of physicians increase collections, streamline operations, and improve patient care in 48 states, and currently manages more than $4 billion in annualized accounts receivables on behalf of its revenue cycle management clients. Copyright ©2015 CareCloud Corporation. All rights reserved.

Ratings & Reviews

2.1

out of 5

8 Ratings

A One-Star Rating Is One Star Too Many
10/14/2025

Cato_The_Elder
Updated after developer response to original review, below. The app now opens in iPad full-screen, though screen utilization is awkward at best. Font sizes are improved, but there are still lots of little things that they've not bothered to get right. Example: financial data--e.g., co-pay amounts, account balances, that sort of thing, are given only to one decimal place: instead of a balance of $25.00, one sees that the balance is purportedly $25.0. This looks awkward, and leaves one wondering if a balance of $87.36 might be given as $87.3 or $87.4 or maybe even just $87.0. General formatting/presentation of information is often discomfitting--and we're still left with yours truly being identified as "Johnmr." when I am on a screen where my identity is shown. <sigh> CareCloud is well known in its admittedly small community of users as being less than well supported when it comes to customer care, and the trend continues. [One example of the poor customer service AND poor design of the EHR itself is the great difficulty in figuring out where, for a minor patient (<18 y/o), one stores information about what parents/guardians have what kind of legal custodial rights, and to do so where the information can be quickly/readily found by a user answering the phone claiming to be stepdad, etc. (NB: This applies to the full EHR/app as well as this companion app.)] Their history of responsiveness to customer concerns is spotty at best. With this, the company's commitment to professional, thorough, accurate, and user-friendly presentation should still be seen as questionable. The Companion Plus app is an improvement, but that's not at all to say that it's what one would wish for. But we'll go up to two stars as a reward for some added effort. Submitted Sept. 26, 2025: Just . . . wow. The old CareCloud Companion app, which they're about to fully deprecate, it seems, is/was awkward and almost as notable for desirable things it didn't do as for how it is helpful to many clinicians to have their EHR accessible on a mobile device. This new version, "Companion Plus", pops up on my iPad screen as a window even smaller than the screen on my phone, and almost yells to the crowd, "Oh, you think the old CC Companion was awkward, eh? Heh-heh. Here, hold my beer." It starts with the diminutive screen on the tablet, and then doubles down by making it hard to find what one's looking for, doling out horrid presentations (who on the development team thought the "calendar view" was a good idea?), and of course leaving stuff out entirely. Did they not talk to some actual healthcare providers and have 'em trial the thing whilst it was in development? Did no one look at the micro-sized font in which the entries for old encounters is presented? And these are just the first horrid features that spring out at the user of the new and 'improved' Companion Plus. There's also the decision someone made about how my name is presented at the top of the screen when I go to log out: Johnmr. What the heck? Okay, so I'm not the doc, just a staffer. But still, this is ridiculous. Are they also doing Carolinedr. and the like? I would honestly expect a high school coding and app development class to do a better job than this. It's frankly kind of embarrassing that we're paying for this kind of service.

Developer Response
Thank you for taking the time to share such detailed feedback.We understand your concerns and truly appreciate you pointing out these usability issues. Our team has been actively working to enhance the Companion Plus experience, including a new iPad-optimized update launching this week that addresses layout, font sizing, and navigation improvements.We’re continuously refining the app with direct input from healthcare professionals, and your perspective is exactly what helps us make it better.Please feel free to share any specific suggestions or features you’d like to see improved at cirrusAI@carecloud.com.We’re listening and committed to making Companion Plus a tool that truly supports your day-to-day workflow.
A One-Star Rating Is One Star Too Many
10/14/2025

Cato_The_Elder

Updated after developer response to original review, below. The app now opens in iPad full-screen, though screen utilization is awkward at best. Font sizes are improved, but there are still lots of little things that they've not bothered to get right. Example: financial data--e.g., co-pay amounts, account balances, that sort of thing, are given only to one decimal place: instead of a balance of $25.00, one sees that the balance is purportedly $25.0. This looks awkward, and leaves one wondering if a balance of $87.36 might be given as $87.3 or $87.4 or maybe even just $87.0. General formatting/presentation of information is often discomfitting--and we're still left with yours truly being identified as "Johnmr." when I am on a screen where my identity is shown. <sigh> CareCloud is well known in its admittedly small community of users as being less than well supported when it comes to customer care, and the trend continues. [One example of the poor customer service AND poor design of the EHR itself is the great difficulty in figuring out where, for a minor patient (<18 y/o), one stores information about what parents/guardians have what kind of legal custodial rights, and to do so where the information can be quickly/readily found by a user answering the phone claiming to be stepdad, etc. (NB: This applies to the full EHR/app as well as this companion app.)] Their history of responsiveness to customer concerns is spotty at best. With this, the company's commitment to professional, thorough, accurate, and user-friendly presentation should still be seen as questionable. The Companion Plus app is an improvement, but that's not at all to say that it's what one would wish for. But we'll go up to two stars as a reward for some added effort. Submitted Sept. 26, 2025: Just . . . wow. The old CareCloud Companion app, which they're about to fully deprecate, it seems, is/was awkward and almost as notable for desirable things it didn't do as for how it is helpful to many clinicians to have their EHR accessible on a mobile device. This new version, "Companion Plus", pops up on my iPad screen as a window even smaller than the screen on my phone, and almost yells to the crowd, "Oh, you think the old CC Companion was awkward, eh? Heh-heh. Here, hold my beer." It starts with the diminutive screen on the tablet, and then doubles down by making it hard to find what one's looking for, doling out horrid presentations (who on the development team thought the "calendar view" was a good idea?), and of course leaving stuff out entirely. Did they not talk to some actual healthcare providers and have 'em trial the thing whilst it was in development? Did no one look at the micro-sized font in which the entries for old encounters is presented? And these are just the first horrid features that spring out at the user of the new and 'improved' Companion Plus. There's also the decision someone made about how my name is presented at the top of the screen when I go to log out: Johnmr. What the heck? Okay, so I'm not the doc, just a staffer. But still, this is ridiculous. Are they also doing Carolinedr. and the like? I would honestly expect a high school coding and app development class to do a better job than this. It's frankly kind of embarrassing that we're paying for this kind of service.
Developer Response 10/10/2025
Thank you for taking the time to share such detailed feedback.We understand your concerns and truly appreciate you pointing out these usability issues. Our team has been actively working to enhance the Companion Plus experience, including a new iPad-optimized update launching this week that addresses layout, font sizing, and navigation improvements.We’re continuously refining the app with direct input from healthcare professionals, and your perspective is exactly what helps us make it better.Please feel free to share any specific suggestions or features you’d like to see improved at cirrusAI@carecloud.com.We’re listening and committed to making Companion Plus a tool that truly supports your day-to-day workflow.
Horrible Redesign
09/15/2025

Wacaggie
So many things went backwards in this new app. It shows up as a vertical app like a phone app on an IPad which is what we use predominantly, you can’t hide cancellations anymore so the schedule is littered with cancelled appointments, the calendar is split by each hour where you have to scroll left to right to see the hidden appointments at 2:00, 2:15, 2:30, 2:45 etc (all in one row where you need to scroll left and right and still need to scroll the main page up and down to get to the next hours. Completely unusable app.
Horrible Redesign
09/15/2025

Wacaggie

So many things went backwards in this new app. It shows up as a vertical app like a phone app on an IPad which is what we use predominantly, you can’t hide cancellations anymore so the schedule is littered with cancelled appointments, the calendar is split by each hour where you have to scroll left to right to see the hidden appointments at 2:00, 2:15, 2:30, 2:45 etc (all in one row where you need to scroll left and right and still need to scroll the main page up and down to get to the next hours. Completely unusable app.
Highly recommend
05/09/2025

John B723
This app is super easy to navigate and very helpful. A must have for anyone on the platform!

Developer Response
Thank you for your kind words! We’re glad to hear you find the app easy to use and helpful. Your feedback motivates us to keep improving and delivering even more value!
Highly recommend
05/09/2025

John B723

This app is super easy to navigate and very helpful. A must have for anyone on the platform!
Developer Response 10/10/2025
Thank you for your kind words! We’re glad to hear you find the app easy to use and helpful. Your feedback motivates us to keep improving and delivering even more value!
Missing key features
09/18/2025

Bubblefan01
It no longer shows our pop up note when you open patient account. It no longer allows us to see documents scanned Can’t hide cancelled appts anymore Can only search by patient first name then last

Developer Response
Thank you for sharing your feedback.You’re helping us make the experience better for all providers, and we truly appreciate that. We’re aware of the issues you mentioned and our team is already working on resolving them in the next release.We apologize for the inconvenience this may have caused and thank you for your patience as we continue improving the app.If you run into any additional issues, please let us know at cirrusAI@carecloud.com so we can address them promptly.
Missing key features
09/18/2025

Bubblefan01

It no longer shows our pop up note when you open patient account. It no longer allows us to see documents scanned Can’t hide cancelled appts anymore Can only search by patient first name then last
Developer Response 10/10/2025
Thank you for sharing your feedback.You’re helping us make the experience better for all providers, and we truly appreciate that. We’re aware of the issues you mentioned and our team is already working on resolving them in the next release.We apologize for the inconvenience this may have caused and thank you for your patience as we continue improving the app.If you run into any additional issues, please let us know at cirrusAI@carecloud.com so we can address them promptly.

– Show or hide cancelled appointments with a simple switch available on the appointment screen – Easily restore appointments if cancelled by mistake – Add appointments directly from patient profiles – Quick access to your schedule (auto-selected for providers) – View appointments in clearly divided sections (Upcoming, past appointments) – Send emails right from the patient profile screen – Providers can now view and change the default template for each visit type, making documentation faster and more streamlined.