iPhone Screenshots

Description

ConnectWise® Mobile for Service Technicians!

We are building this new mobile app from the ground up, taking the most popular features from Manage and combining them with a new user-friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go. If there is a feature that is missing that you need, please let us know by leaving a review or by posting on our enhancement forums at:

https://product.connectwise.com/communities/35-connectwise-mobile-enhancements

Requires ConnectWise® Manage™ Add-on license.

What’s New

Version 1.3.9

1) My Activities list view - a filterable list view to view activities for your member.
2) Recently searched suggestions - available on Company, Contact, and Configuration searches.
3) View Closed Tickets for a Company. Available on the Ticket - Details tab and Company - Details tab.
4) Drill into a Company from a Ticket.
5) Sign-Off form - Signature is now stitched to the sign off form.
6) 'Now' button to set current time or date on time and date fields.

Ratings and Reviews

3.8 out of 5
1.9K Ratings

1.9K Ratings

Halastrion ,

Bad to Worse

I hate this app. Its better than nothingbut it used to work much better than it does now.

Its a nightmare to find the tickets you need with the new layout. Sometimes you can search by number and find th but the search by name almost never works. The search by ticket number hasn’t worked for the last two days though now I can find it in unassigned (which is easier but didn’t work before.). Their motto should be just keep on guessing, the same thing rarely works teice for long.

Fix this puece of junk!!!!!!!

t3stix ,

Not useful for our business

I find this app not very useful for our business. Trying to find the information we need is like pulling teeth. And now that iOS 13 is out with dark mode, which I use, filling in the information in a time entry is impossible to see what I’m typing. The background is black and the font is black! Who’s brilliant idea was it to not change the font color so you can actually see what you are typing? I have to type it in, save it so it goes back to the original screen so I can make sure what I entered was even spelled correctly. And why can I not delete an entry if I accidentally saved a time log to the wrong place? I have to open up my laptop and connect to Internet somewhere in order to change anything. Such garbage.

Developer Response ,

Hello t3stix,

Thank you for your review! We are working on implementing a fix so that our app supports Dark Theme in iOS 13 and apologize for the inconvenience that it has caused you. Additionally, we have several more features coming into the app soon that will expand the functionality of the app, which can be seen on our RoadMap here:

https://connectwise.com/roadmap (select 'More' tab and then click on ConnectWise Mobile)

The ability to remove a time entry is a great idea! We encourage you to post this idea to our enhancement forums so that it can be reviewed by us and upvoted by other partners. We use that forum to prioritize our development efforts so we can bring the most value to our partners. The link to that forum is here:

https://product.connectwise.com/communities/35-connectwise-mobile-enhancements

Have a great rest of your day!

jonnieves ,

A solid start but with plenty of room for growth

The PSA market is crowded with a lot of really hideous looking applications and ConnectWise hasn’t been any different in the past. This latest attempt at a mobile app by ConnectWise has a modern design and while the features are lacking, to some extent it’s what makes it actually really good, it lets you do the most basic things really easy which its desktop counterpart can sometimes feel overly complex to do in.

Bug: The header area on the sidebar gets cut off on the iPhone X, not sure how they would miss this during testing.

Developer Response ,

Thank you for your feedback!

If you have a minute, please send your bug in with a screenshot so it can be reviewed to Help@ConnectWise.com.

App Privacy

The developer, ConnectWise, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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