Whoever is in charge of the IT department at Colorado Springs Utilities should probably look into finding somebody that actually knows how to build apps because this one is garbage. You literally don’t get a full screen when you click on pay bill. It doesn’t give you any good information when you register. It doesn’t tell you if you’re gonna stay logged in or not. the graphics are garbage. So in my own professional opinion who has built thousands of apps and websites the person that did this one should probably find a new job and I am positive that McDonald’s is hiring.

Looking at all of the negative ratings, I expected this app to be fairly useless, but I was curious. It turns out, it has every bit of information that I was looking for, specifically how my usage has changed since replacing my windows and how my irrigation costs were compared to previous years. Is there a way this app could be slightly more intuitive? Of course. Would it be nice if I could just use touch ID or Face ID to login? Of course. But given that I can do everything that I want, I was very pleasantly surprised. Give it a try!

I cannot pay a bill with this app although the same information works on the website. In addition, I used to be able to specify my payment date and now I cannot do so either on the app which errors out anyway or the website which will at least take a payment. I’ll bet if these UI’s stopped me from making an on time payment, I’d still get a late payment note……In my opinion, CSU has had plenty of time to correct this software glitch but they are not giving it a high priority which tells you something about the organization.

I downloaded this app to be able to pay my bill more easily. Finally downloaded this "new and improved" app 2 minutes ago. Opened the app for the very first time and immediately received an alert about there being payment processing issues without even logging in to my account. 🤬 That's nice. Instant delete.