Culver's 4+

Honest Review

I was surprised to see on Culver’s website that they re-released an app, so I downloaded it today and gave it a whirl.

I like a UI and find it to be intuitive, but the input response time seemed to be delayed to a point where ordering on the mobile website (based on my previous orders) seemed faster and more responsive. I prefer apps over mobile websites, and I’m not sure why the app response time is delayed, but once that gets smoothed out I’ll happily adjust my rating.

Couple of suggestions:
• It might be helpful to notify users on first time use to set their Culver’s location and to log in before creating an order.

• I would the “Plan your treats ahead” advert below the menu on the home screen.

• The corn dog item was difficult to find as it is placed under chicken & sandwiches label. I’d list it under sides.

• I don’t want to have to add my payment information every time I use the app. I didn’t see an option to store my payment info upon checkout. It’s possible it’s been saved, but I won’t know until I order again. As another reviewer mentioned, Apple Pay would be a nice feature, too.

• After ordering I pressed the button to save my order as a favorite and nothing happened. Might want to have the dev team check that out.

Developer Response ,

Thank you so much for the constructive review. We're in the early days of offering an app and are committed to rapid improvements. Your suggestions above are now in our backlog, and hopefully you were able to eventually sign into MyCulver's to save your payment info at checkout and manage it in the Account Center. Also, The Favorite Order saving on the confirmation screen should have triggered a success message, so we'll look into why that may not have happened for you. Thanks again!

Overcook their meat 4 out of 5 times

This location sold me the first time I went there and got a BOGO Culver’s deluxe. It was so perfectly cooked and tasty. I’ve been there 4 more times since and every single time it’s overcooked patties that have no flavor. It’s like eating a well done steak 🤢 Also, almost no mushrooms are used even when ordering a triple stack mushroom swiss. Almost $20 for that burger! And can’t even fork out additional mushrooms? I thought this was going to be an in n out competitor after that first run.. but ever since, it’s been disappointment after disappointment. The cheese curds are currently all that is consistently good at the location in Lake Park, North Palm Beach, FL. I’ll give the Jupiter location a try next. But as of now, even 2 stars is a stretch. I really wanted to love this place because we need in n out style burgers in Florida!!! For now, the consistency just isn’t there. So much potential tho, for sure! Maybe ask us how cooked we like our burgers? I like a good medium. Burgers should still be juicy and flavorful and tender and not dry, overcooked slabs of leathery meat. I hope they read this and get things fixed.

Pretty app, could be better

I wanted to try online ordering, as only my first couple drive-thru visits came as what I ordered. I only add extra onions & mayonnaise to hamburger, extra salt to pretzel bites, but no exaggeration after countless visits, I haven’t gotten it made right again 😕

So I thought I’d try ordering on the app, but turns out you can’t add extra anything to your order? This seems like an easy addition, (but honestly what do I know about making an app). I can only hope my thoughts will be considered. Thank you for listening. Consistently great tasting food, surprisingly even the crinkle fries, and those are truly disappointing anywhere else.

PS; If you do make this change, please include an option for extra salt for pretzels. This is because by the time I get them home, the salt has already melted because it’s so fine. Salt choice is perfect though!

EDIT: wow, you can’t even order more than 2 milkshake mix-ins either, but on the website you can..? Curious 🤨