CVS Pharmacy 12+

After a bad car accident over 5 years ago, I have found myself requiring pain management for the rest of my life. In needing this, I had to choose ONE exact pharmacy location to fill all of my prescriptions. Not only do I love my CVS location and all of the staff, I started using the app right away. I already had an Extra Care card, and used it for coupons and discounts. I’ve loved this app from the start, and thanks to developer updates on a regular basis, it has only gotten better!

I would give more than 5 stars if I could. The app platform is excellent and user friendly. It’s amazing how much you can do with the app!! I’m now in the top 1% of Extra Care money savers in the nation, and I can refill, scan, and check prescription status right in the app for myself and my family. All of my coupons are right there - one click to “send to card” in the app and the discount will be applied at checkout. The more I shop in-store for things I need, the more customized coupons I get! I also love that you can open a barcode to scan for prescription pickup so that you don’t have to say ANY personal info out loud! It tracks and archives everything. I cannot say enough about how much this app has changed my in-store and pharmacy experiences for the better.
Thanks developers for a beautifully designed app! One VERY grateful and impressed customer here!

CVS… is normally a fantastic ally in health and fitness commitments. They occasionally pose availability issues in certain areas or demographic challenges in addressing the needs of diverse communities. But! I am a faithful CarePass Holder (have been for many years) and simply adjust my shopping list to reflect the area my professional calendar has me scheduled. However… I have relocated to another major metropolitan city and am just learning the city. Thus… I decided to try the CVS APP with shipping and delivery. Don’t DO IT. The APP is quite frustrating and not at all predictive nor user friendly. After signing into the APP, it requested that I “Sign In” (WAIT. WHAT??). Then when shopping you chose a location for pickup, 3 time I received an error message. Worse… by the time I hit checkout… some items were not available (again… WHAT). It gets much worse. The APP advertises 1 to 2 day shipping for CarePass holders. Nope. Actually, the APP would only schedule 6 calendar day shipping (seriously). So…I opted for pickup. Still nope. The APP required a purchase before I could Update my account information. Awful. BTW… their online competitor confirmed same products “Next Day” No Charge. Better price. But… then why am paying to be a CarePass holder?

The only thing I can give CVS credit for is their reward program is better than Walgreens by far. I feel like I actually get to use my reward money and it applies to anything that I purchased except prescriptions. Walgreens not so much. On the flipside of all that CVS has the worst automated phone system and the app that they just improved actually angers me and frustrates me more than the old one. I’ve been prescriptions filled forever and I know I had one just recently called in. For whatever reason it never seems to register that through the app. It always shows that I have no prescriptions and no prescription history. Also noteworthy, without warning, and no real good reason my notifications have stopped coming in. The pharmacy says that I am supposed to be getting text messages when my prescriptions are ready, but I just don’t. And yes, I have checked all the boxes I have crossed all the teas and do all the i’s within the app, it still just doesn’t work. The new app is also very bland. Meaning, nothing really stands out. You literally have to read every single word on every tab to know what to do and where to go. My Rewards should just kind of pop out somewhere I shouldn’t have to hunt for them. My prescription tab, same thing. it’s just a lot of words on a page divided in little boxes/rectangles that are also filled with lots of words and for an ADD person… It’s just kind of much. I think it needs massive improvement.