Defender 24-7 4+

Works great second time

Every time we log on the first time it does image recognition and then closes have to open a second time then it works great. It does this on all three of our devices. We are using a iPhone 13, iPhone 14, and iPhone 12
Also would be nice if went back to older version of viewer when you had the large version of camera on phone and when you swipe all the way left and get to last camera it would go back to first camera. Now when you swipe all the way left and gets to last camera it won’t go and you have to swipe right to get back to first camera. When trying to watch something that is on multiple cameras the old way was much easier.

Lee

The cameras are good but not sharp at a distance across the street or at night in the street when a car drives by. I’m in a community so they are not going fast . Daytime, can’t make out drivers faces. At night, grainy and there is a drop off with IR lighting at the end of the driveway. Thinking about another IR light. My driveway is not long. At dusk cars driving by blur more. Also, I blocked out tree movement and/ or their shadows but it still triggers the camera for motion. And house across the street has a motion light at the corner of the house that goes on and off all night, this too triggers my camera and that’s blocked out too. Any solutions for these issues? Overall I’m pretty happy with the system.

** Thanks for the response although technically it doesn’t help. “Blocking out” trees and other natural movement doesn’t seem to work. The camera is still triggered for movement. At dusk problems shouldn’t happen if fps was higher. It seems that this is too slow. The cars aren’t going fast either.
It would be good if Defender offered an IR light that can be placed further away to supplement the one ion the camera. I am trying to find a solar powered IR light that can fix the drop off problem. Thanks.

Developer Response ,

Hello Moon, Thank you for your review. Depending on the speed and angle of the camera, seeing a face of a driver in a passing vehicle would be difficult. We would recommend more ambient lighting near the end of the drive way to assist the cameras in being able to see further at night. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert

Need customer service

I love these cameras I just have a issue I cannot find how to get in contact with customer service I bought the cameras myself but my ex bf used his email and log information and passcode i told him to get off of my cameras he said he did get his email out but i want to speak to customer service to see what i can do because his email is still on the cameras system and i need to know how exactly he can get off my cameras.

Developer Response ,

Hello, Thank you for your review. Please visit us at www.defendercameras.com and click on Support. We offer live chat and email support. We would be happy to assist you in removing him from your system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert