Defender Empower 4+

Bryan in Customer Support A++

My husband and I were so delighted when we got in touch with Bryan on the “Customer Support Team” He was extremely patient with my husband, who is not too tech savvy. He followed up with step by step instructions for what he needed us to do. We couldn’t be more pleased!! Defender is fortunate to have you! It’s hard to find employees like him. Thank you Bryan! We look forward to working with you in the future.

Difficult to navigate

I bought a set of Defender cameras due to a neighbor having great success with them. I purchase the Defender Sentinel NVR 4 camera set up and had to download Defender Empower to get the videos on my phones remotely. This app is definitely difficult to navigate and every time I go back to view past footage, it always starts a midnight, which is annoying, and I can’t seem to figure out when I detects motion. I’ll get an app motivation, but when I go to playback it’s a highlighted blue. There should be an indication on when the cameras detection motion. It’s also very difficult to to find “Albums” when I save the footage. Maybe I’m new to this app, but there also isn’t very much information on navigating the app either. 2 out of 5 stars for now. Not happy.

Developer Response ,

Hello, We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M. | Customer Experience Expert

Add tips to the App

There are many options that this system provides, and I am not getting the full advantage of them.
It would be nice to receive and email with a tip or tips that would improve my knowledge and’s operation of this system!

Developer Response ,

Hello Silvershark, Thank you for your 5-star review. Please reach out to our support team we would be happy to assist you with any questions you have about your system. Thank you for choosing Defender to protect what matters most.

Best Regards, Amanda M | Defender Customer Experience Expert