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Description

Understand Your Energy Usage and Costs with the Direct Energy App!

The Direct Energy App is your trusted, on-the-go tool that can help you buy less of what we sell. And who doesn’t want to save on energy costs? It’s time you understand your energy bill and see how you can reduce your use and save. The Direct Energy App makes it easy to manage your account and energy usage from your fingertips! You’ll be able to monitor your daily energy usage (and what that means dollars and cents wise), what appliances use the most energy, and more. Plus, you can pay your bill, renew or transfer your service, enroll in rewards, and update your account settings all from your smartphone or tablet!

GETTING STARTED IS SIMPLE:

1. Download the App. It’s free!
2. Login with the same Username and Password as your Direct Energy Online Account Manager.
3. Once you’re logged in, start exploring all the App has to offer.

MANAGE YOUR ACCOUNT:

• PAY YOUR BILL: Set up bill payments automatically from your credit card, bank debit card, or bank account. Or pay directly THROUGH the app!

• MONITOR ENERGY USAGE: With the Direct Your Energy usage insights tool, you can analyze your energy usage to make informed decisions that can help you use less energy. Compare your current usage with usage from prior days, weeks, and/or year to learn how energy is used in your home. View a breakdown of how your home products and appliances impact your electricity bill. Other features include bill estimates based on weather forecasts, usage comparison to similar homes in your area, and a home profile to help you improve your energy efficiency. [Texas Smart Meter Customers]

• RENEW YOUR SERVICE: Loving Direct Energy, but your current contract is about to expire? With the App you can easily renew your service! We’ll give you a range of available plans and rates available for your home, and you can choose the one that’s best for you.

• TRANSFER YOUR SERVICE: Are you moving to a new home? Want to bring Direct Energy with you? With the App you can set easily set up move-in and move-out dates from your smartphone or table. [Available only to Texas customers]

• SPECIAL OFFERS: The App will give you access to sign up for great products and new offers. You can also enroll in the excellent Plenti Rewards program, allowing you to earn points at one place and use them at another.

• CONTROL YOUR THERMOSTAT: Do you have a Nest Learning Thermostat in your home? The App allows you to control your thermostat and have access to all of your Nest data wherever and whenever you are.

• STAY CONNECTED: We like keeping in touch with our friends, so the Direct Energy App allows you to connect with us on Facebook, Twitter, YouTube, our blog, and more. This way, you’ll never miss the great tips, hints, links, and fun stuff we share each and every day.

• CONTACT US: The Direct Energy App puts you in direct contact with our friendly Customer Service representatives via phone or e-mail. We know you have questions, so we want you to get the answers you deserve.

For more information about the Direct Energy mobile app, please visit us online at www.directenergy.com/app.

What’s New

Version 6.0.1

This is Minor release, just change message incase customer try to pay more than 500$.

Ratings and Reviews

4.6 out of 5
4.4K Ratings

4.4K Ratings

KyAdSa ,

Amazing Customer Service!

I love the app and love the customer service. I just got off a call with probably the most amazing customer service rep I’ve ever encountered! Bill Ortiz took my call about a question regarding my new account not showing up in the app. Not only was he helpful and explained the delay, he was so pleasant and engaging. It was so refreshing to speak to someone who could help me with my question and seemed genuinely happy to be doing it. I hope his supervisor reads this because he absolutely should be teaching a class on how to provide customer service with a purpose! That call actually was the highlight of my day!

Developer Response ,

Hello KyAdSa. Thank you for taking some time out to share your awesome experience with us! We will be sure to contact Bill Ortiz and his supervisor to congratulate them for the amazing job! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we are more than happy to know that we have achieved that goal with you! Thanks for your trust! Have a great start of the week! - Sophie / Digital Care

Ms.MTR ,

Referral Credit

I was referred to Direct Energy. When I signed up, I told the representative that I was referred and he said I would get a referral credit of $50 and the customer that referred me would get the same. In be known to me, I wasn’t told the I would get the credit after the 4th billing cycle and the loyal customer that referred me would get their credit after I’ve paid 2 billing cycles.
1. Your customer service representative should tell the customers the referral credit IN FULL DETAILS!!
2. A credit is credit, your loyal customer should get their credit immediately. This loyal customer has been with you for 2 years. THE LEAST YOU COULD DO IS SHOW CUSTOMER APPRECIATION TO THE CUSTOMER THAT REFERRED TO YOUR BUSINESS.
3. The only reason I switched was because the loyal customer that referred me gave your company a good name. I was with Ambit Energy and had been with them for over 7 years.
4. Please do some professional development trading so that your customer service representatives will know what to tell the consumers and most importantly, GIVE THEM THE CORRECT INFORMATION. MY REPRESENTATIVE TOLD ME I WOULD GET MY CREDIT IN THE FIRST BILLING CYCLE.

Developer Response ,

Hi Ms.MTR, your feedback is very important to us, and all your points are well taken, that is our only way to improve, in the end, our main goal is full satisfy our customers, and will go out of our way to make it happen. We would love to get the opportunity to help you. Feel free to contact us if there is anything we can do to help you. Please engage with our Live Chat agent from www.directenergy.com. It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care

jasonmairs ,

Horrific! Beware.

This company will swing you round and round until you are soo confused you just pay the gargantuan prices... they will not work with you in assistance to vital issues. I own 26 rental properties and of which 19 use Direct Energy. Oh and when someone calls from the “Executive Team”, Havier informed me I was being dishonest as he had all calls reviewed. He argued with me. After he addresssd me as “Jason”, I explained that we are not on a first name basis.. want me to pay high fees, terrible customer service, and never get anything accomplished in your favor.... I can’t urge you enough to shop around and VERIFY ALL INFO YOU RECEIVE IS VALID. Direct Energy is in breach of contract but highly disregarded. Think, review, and analyze everything before getting suckered in and are locked in a contract with incorrect information and pricing. Company offers different rates and promos but refuses to acknowledge. “The system”, I am told has me as a customer since June. This is not true as I was using a different electric. Never been so disappointed and this is so frustrating.

Developer Response ,

Good afternoon, jasonmairs. Thank you for sharing your experience with us. We are terribly sorry for the inconvenience you have had. We care for you and we will love to take a closer look at your concern and help in any way we can. Please feel free to contact us anytime through any of our communication channels, we will do our best to provide you with a solution. We look forward to hearing from you soon. Thanks for the feedback. Regards! - Sophie / Digital Care

Information

Seller
Direct Energy, LP
Size
78 MB
Category
Utilities
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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