All kidding aside my elderly parents have GEXA Energy. My mom asked to review their bill and new plan GEXA offered and upon reviewing and interviewing GEXA rep it was great!!! I’ve never experienced such well mannered and patient customer service plus they know what they’re doing with the old bait n switch deception many energy companies use like your just so confused you settle n move on. GEXA people help !! And all is understood by conversation end. My parents have their fixed billing with up to 5k kilowatts per month allowance for $184 and they could have the smart thermostat but my mom is concerned big brother will turn off her AC lol well they are super happy and so am I as I switched too GEXA after such a wonderful experience helping my mom and so happy to say it is the best thing I’ve done for energy choices I've experienced. Go GEXA !!

The prices listed online attracted me, but when I switched to this power company, my electric bill doubled in the first month, and I think that may be why I haven't had a chance to get the points yet. By the second month, the electricity bill had increased significantly. I had to call the customer service of this electric company and ask for a change of plan. The customer service was very nice and said they would call me back when the verification was clear. I never received this so-called phone call. I even answered every call, including countless spam calls. In the end, I decided to switch to another power company immediately before the two-year contract ended, and I paid a $295 cancellation fee. I didn't want to be troublesome, I hope this matter is over. However, thinking that there are other customers who may have my experience, after more than two months, I still made up my mind to take the time to share my experience, hoping that people who are considering this power company will deal with it carefully.

The app is okay. I had issues with facial recognition and keeping my password stored, so I turned those features off and it’s been working just fine for me. As far as the service goes- I don’t have any complaints. Literally the cheapest energy provider I have found in Houston. Was paying over $300 with Direct energy but my bill has since more than halved with Gexa. On average, I only pay $120- $160 a month. Much better/ cheaper than my previous provider and cheaper than anything else in the area.

I’ve been trying to make $45 payment on my .96 bill for weeks and app will not allow me to pay. I’ve tried to chat with live representative and at 6:39pm I sent screenshot of what app was saying and at 6:39 he said he didn’t see screenshot then at 6:39 said are you there and still at 6:39 he says because I have not responded he was ending chat. I called and talk to a live person the next day and she tried to explain how to use the app I explained to her that I’ve been using this app for over 4rs and not once have I had a problem paying my bill she proceeded to tell me how to pay through the app and then I gave her permission to look at my account she said I have your card information is it ok if I try to make for you and once again unable to process $45 payment. Told me to try again 24 to 48 hrs. I just tried paying $65 on the same .96 cents bill but still getting same message including that I am now 6 days overdue on bill.