Dryy Drop 4+

Unfortunately, Dryy offers pick up and delivery services to my apartment. Last Wednesday, as a first time user of this service, I followed the instructions noted on the locker for garment pick up, to include downloading the Dryy app. I received confirmation that my garments would be picked up Friday, August 6th. Following confirmation, I never received any further communication regarding the delivery. Today, August 13th, I called Dryy and was notified that pick up had not yet happened. I am very disappointed in the lack of communication and overall professionalism of this company. I have requested that the locker be reopened and my garments returned, as I will be seeking services elsewhere.

Honestly I almost didn’t use this service because of the bad reviews but I’m glad I gave them a shot. My apartment building has a DryyDrop locker set in the basement. I’d never heard of them but didn’t have any other options since it was a Sunday night when most dry cleaners are closed. I dropped three suits off in the locker on Sunday night, and they were picked up early Monday morning and dropped back off before lunch time on Wednesday. Clean, fast, and affordable.

As of today, the DRYY app seems to have updated even though there was no update in the App Store. The app no longer recognizes my account - when I try to sign in I get an endless loading screen. The app also won’t let me create a new account and when I try to use “forgot password,” it says I don’t have an account under my email address. Which of course isn’t true since I have dozens of emails from DRYY to my email address.

Unless this is fixed I’ll have to use another provider. Very disappointed.