Eastern Bank - NEW 4+

When I first downloaded this app it seemed more like a stylistic change than anything else. Then I found I could now set up app notifications for things I had previously only gotten email and/or text notifications for. But then the app started showing a red number three (for three unread alerts) no matter how many times I opened it and despite not having any unread alerts in the app. Then I realized I could no longer edit transaction notes so they showed the correct category. In this new release today the red number three has finally disappeared, but in opening the app I’ve realized that the app notifications I set up are apparently already no longer working as I discovered something in the app that I should have received an app notification for. I honestly just don’t understand why they released a new app instead of overhauling the app they already had, as this new one sure seems buggy.

Hi there. We're sorry to hear you're experiencing issues with our new app. Your feedback is important to us, and we would like to understand how we can enhance your experience. If you're willing to provide more details, please contact us at feedback@easternbank.com and we'll do our best to find a solution.

While the new app looks new and modern, it’s disappointing that some features were removed. You can longer make accounts favorites so now I have to scroll through my accounts instead of having any favorites right on top for easy access. Also, pending transactions no longer show up in my account transactions making it harder to tell what’s impacting my account balance…I like the ability to monitor activity impacting my account- now I have no idea what’s pending!! Liked the old app better..

Hi there. Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team!

The new app is awful. You cannot use the app for multiple people. If you originally log on with your account info, you cannot use the app to log on into someone else’s account. I used the old app for my personal banking as well as for my mother. I used my fingerprint to log on to both accounts and it worked with no problems. Not so with this app. Also, the tech support was not good. Spoke with four different people who really couldn’t help. The first women was terrible and couldn’t grasp what the issue was. The second woman understood the issue but couldn’t assist and transferred me to a man who, similarly couldn’t help. I then spoke to the last woman who couldn’t offer any assistance. Also, the email notification for password resets were not working properly and ended up locking the accounts. Eastern Bank has failed its customers with this new app and lack of good technical support.

Hi there -We are very sorry to hear about the issues that you’re experiencing and we appreciate your feedback. We would like to learn more about your experience so we can make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.