Eastern Bank - NEW 4+

Old app had better features

While the new app looks new and modern, it’s disappointing that some features were removed. You can longer make accounts favorites so now I have to scroll through my accounts instead of having any favorites right on top for easy access. Also, pending transactions no longer show up in my account transactions making it harder to tell what’s impacting my account balance…I like the ability to monitor activity impacting my account- now I have no idea what’s pending!! Liked the old app better..

Developer Response ,

Hi there. Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team!

Absolutely Awful - Eastern Mobile Banking Convenience App is NOT CONVENIENT

The new app is awful. You cannot use the app for multiple people. If you originally log on with your account info, you cannot use the app to log on into someone else’s account. I used the old app for my personal banking as well as for my mother. I used my fingerprint to log on to both accounts and it worked with no problems. Not so with this app. Also, the tech support was not good. Spoke with four different people who really couldn’t help. The first women was terrible and couldn’t grasp what the issue was. The second woman understood the issue but couldn’t assist and transferred me to a man who, similarly couldn’t help. I then spoke to the last woman who couldn’t offer any assistance. Also, the email notification for password resets were not working properly and ended up locking the accounts. Eastern Bank has failed its customers with this new app and lack of good technical support.

Developer Response ,

Hi there -We are very sorry to hear about the issues that you’re experiencing and we appreciate your feedback. We would like to learn more about your experience so we can make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.

Just take everything from the old app- put it here

As a long-time customer of Eastern Bank, I have always appreciated the high level of service provided. However, the recent update to the mobile app has been disappointing. While the new app promises enhanced features, it falls short in several critical areas.

The user interface is not as intuitive as the previous version, making navigation cumbersome and time-consuming. Many of the functionalities that were easily accessible in the old app seem to be either missing or buried under multiple layers, which detracts from the overall user experience.

Additionally, there are frequent glitches and stability issues, causing frustration when trying to perform basic banking tasks. The reliability of the app is crucial for managing finances on the go, and the current version does not meet the expected standards.

To improve, I strongly recommend that Eastern Bank reintegrate all the reliable and user-friendly features from the old app into the new one. Ensuring a seamless transition with a focus on usability and stability will greatly enhance customer satisfaction.

Eastern Bank has always been a pillar of excellent service, and I am hopeful that with these improvements, the mobile app will reflect the same standard.