Edulog Parent Portal 4+

Two stars for function and idea

Bus passes by my house multiple times (for different schools) and every time it crosses the radius threshold I get an alert even though it's not for my kid specifically. This is kind of annoying because it gives me lots of false alarms. This is a compounded problem because it has the wrong pick up time listed and I don't know who to contact to change that - but yesterday we thought we had somehow missed the bus (because we were at the bus stop at the pick up time listed and it didn't come), and today we spent 22 minutes standing in the driving rain. I wish the app was smart enough to only alert when the bus was a certain distance from picking up my child and not just in the radius of my child. A check list of pick ups would be better than a proximity based system.

Useful but definitely needs some updates

I’ve been using this app for the last three years because of the school district that I am in. I have two kids on the school bus. Currently one that I have to drop off to School. When all three of my kids were using the school bus in our district. It worked OK but my only issue with this is that it doesn’t give any updates. If there was a substitute driver using a different bus so I’m literally having to wait either outside looking for the bus or my kids are going to school super late.

I really think that there should be a way to update it. If there is a substitute, Bus Driver, especially since we don’t really get notifications of there being a sub bus driver until the day off.

And there should be an update of some of how to fix these glitches because sometimes it shows the buses all the way on the other side of the water in a different country. Other times. It shows the bus being somewhere completely different and not being in the area close by my house when it’s actually two minutes down the street. Other glitches that I’ve noticed is that sometimes it’ll show that I have no students on the bus, even though I have two that rise of us currently and I really think there should be an update if the bus is going Late instead of the designated drop off off and pick up times.

Developer Response ,

Thank you for your feedback, and we are sorry to hear of your experiences with the app. We will be happy to investigate the trouble you are having - please contact us at support@edulog.com and we'll be glad to look into these issues for you.

Horrible and worst app

Our school district also decided to use this app. Pretty sure they didn’t do a dry run or read the reviews or they wouldn’t have gone ahead with rolling this out. App is glitchy to thr worst end possible. I cannot fathom why they would make such an app. I have never had my elementary kid come alone from bus stop to home and thanks to this, she had to walk alone to our surprise due to wrong notifications and sometimes NO NOTIFICATION at all. At times when it does give alerts it is about other bus trips before and after our trip. It is so annoying even after changing the radius settings. More than half of the times our bus don’t show it it shows for one second and then says “gps details not available or something”. I have to spend good 30 minutes outside at bus stop to make sure I can safely get to my kid at the bus stop. This is not just an app problem. School is going through driver issues too but still app just cannot keep updated with bus number and trips. This app will just increase your anxiety multi Fold if school also keeps changing bus and trips and app perhaps does not have a way to handle it.

Developer Response ,

We are sorry to hear of your experience and appreciate the feedback. We’ve recently released some updates to the app. Hopefully it is performing better for you now. Please let us know if you are continuing to experience the same issues. We will be happy to look into the issues you are having - please contact us at support@edulog.com and we can investigate the behavior for you. For more information, visit our help page: https://www.edulog.com/parent-help/