I love this app! It alerts me immediately when I have a message or instructions, but... since I’ve had the app I cannot cleat all of the alerts and it drives me BONKERS! It always says I have 2 alerts (update referral source and complete my partner’s profile). I have completed the task literally 25 times on my desktop and on the app, but I cannot get anything to work. Other than that, this app allows you to check your labs as soon as they come in, check your levels, read messages and review instructions without being in front of a computer - which is extremely convenient. This app is perfect for the impatient and expecting mom to be that is nervous and excited, but cannot stop what she’s doing to get online and check on things every few minutes. If I could get rid of those 2 task alerts, I would def. give this app 5 stars.

Clunky is an understatement. I constantly get text messages to go and view things in the portal, which would be great, if I could actually found those things. I was told I had an invoice ready to be paid and literally clicked every single clickable area of the site and can’t find it. Messages are awful. What’s really crazy is the office staff knows how bad the app is Mr aren’t able to offer any guidance on where things might be. No way to reply to messages. You have to start a new message and ensure you keep up with who you are responding to. Every message comes from a different person. I have no clue who these people are. I try not to leave bad reviews, but the nerve of the app to constantly hound me and ask me to review it. Here you go, one star, do not recommend. Very poor experience. Why default to constantly update insurance info? How often does the average person switch insurance? Surely not on a daily basis. The view of my Lab results was pretty useless. Would be helpful to include standard ranges next to values. Pretty sure the average person doesn’t have all standard values of the bazillion tests they run memorized. Oh and you cant save your password or use Face ID. You literally have to type your password in every time, and it it times out pretty quick. Nice people at the office. Horrible app experience.

This app is clunky in many ways. I hate that I can’t reply to messages. I can create a new message but then I don’t have the string of messages all in one place to easily reference. Also, even after I have looked at new lab results or read messages, it still shows that I have notifications. This is frustrating because I can’t turn off the notification in settings without missing important information from my doctor. I can’t even go from one lab result or message to another, even though there’s an arrow at the top of the screen indicating that I should be able to. It just gives an error so I have to open each one individually, try to remember which one I just looked at, click the next one, etc. This is particularly difficult given this is used by fertility clinics and there are several tests that are run at one time. It doesn’t have Face ID so I have to put in my password every time. It continuously said I need to update my referral but even when I click on it and save, the notification is still there. Overall, the app is clunky and has been for years. It needs significant improvements.

This is possibly one of the worst apps I have ever used, and the only reason I’m using it is because I have to. It’s not possible to reply to messages that are sent to you. You’re required to start a new message, but then when you try to add a recipient, the person who originally sent you the message isn’t listed. They exclusively use the app to send messages, which don’t prompt an email notification, so it’s very easy to miss messages. The app frequently crashes mid-function. To upload records and documents, the app only accepts pdf format, which is unrealistic, especially for image records. Unrelated to the app, the office staff schedules appointments without consulting the patient, and they only send messages in the app, rather than also sending an email or sending a text or a phone call. I haven’t even had my first consultation call yet, and it’s already putting a bad taste in my mouth due to very poor user experience. This isn’t an app for fun and games. This is an app for healthcare, and this needs to be improved drastically to provide the expected quality of care.