Enfamil Family Beginnings‪®‬ 12+

I was sent two packages from Enfamil when I was pregnant with my little one and even though I was going to be solely focused on breastfeeding I kept the formula they sent me for free along with MANY coupons for more. Turns out it was a blessing in disguise even though I dismissed it at first. After only 2 months of this baby being here I’m no longer able to produce anymore by myself and it’s come in handy right away so she can continue having food; because as long as she’s eating and growing that’s all that matters.

I had 7900 loyal points and thought I could use it to get my little one (now 1yo) a formula (free or discounted). So the way it works is, you have to go to check your points and hit redeem and choose the product, but when the product is out of stock, you would not know until you see it in your bag/cart, just like in my case. The points have been deducted right away even before I can use and it has been 4 days and I have not seen it credited back to my account. I tried to keep sending them emails (3 to be exact) through their website and app, and I only got one generic response, they are experiencing longer time to response than usual. I feel like had been snatched with my loyal points. I know that this is just a privilege, but the loyal points is their commitment to their loyal consumers, which really helps because formula milk powder are really pricey! To my point, there should be an option for consumers to credit back the points or not to use thd points before proceeding to placing the order.

My daughter is about 4 months old. We’ve been giving her gentlease since a few days after she was born. I bought over $100 worth of formula the other day, and my receipt was deemed ineligible because while I was buying the Enfamil, I also bought 1 coconut water. Despite the receipt very clearly differentiating the 2 separate products and the amounts, it was still deemed ineligible. I have emailed customer service, I got no response. Not that it matters, the rewards that are redeemable have nothing to do with buying more formula. Just doodads from what I can see. Complete Fail on your points redemption system, Fail on customer service, Fail on rewards. I’m switching to Similac Pro Sensitive. Seems to be easier on her stomach, and it cost less, and they have an actual rewards system.