Facebook Portal 4+

Something Went Wrong Error (Remote)

[Update2] Updating to a 5 star rating - not only has the remote functionality been restored but also the errors went away! :) Thanks Portal team for fixing the issue as promised.

[Update1] Contrary to the developer response, looks like the latest app update removed the remote functionality altogether from Portal app. It essentially makes the Portal TV useless until I’m able to fix / replace the physical remote which hasn’t been working for quite sometime now.

[Original Review] I keep getting ‘something went wrong error’ for pretty much every click in the remote that’s embedded in the app. The pop up has to be manually dismissed by clicking ‘Ok’ before you can do another click on the remote. It is annoying to say the least. Happy to provide screenshots to help resolve the issue.

Developer Response ,

I'm really sorry about that Manoj. You're not the only one! I'm hoping to get this fixed in the next release.

Update: You're right, the remote has been temporarily removed. It was causing problems for other users like, and we really want to get this right. I'm sorry Manoj. We're working hard at getting this fixed for you. 👍🏼

Update 2: Ok Manoj! Can you try out 28.1 and let me know if remote works or doesn't?

If you have a Senior you need a Portal

I love so much about having a Portal at my parents home I can upload photos to it from anywhere and they can watch them scroll through, they can use it just as an Alexa and ask questions and family members can call in through messenger and video chat with them as well. Many more great features as well, but uploading pictures that scroll through keeps them up to date with kids, grands and great grands all of which helps with memory.

Life Changing

My 88 year old mother in law calls Portal “her joy.” She refused any phone technology but the Portal has captured her heart. Now during quarantine it is even more valuable. Photos from family and video chats keep her in touch with loved ones around the world. Easy for her to use. Easy for family to support. Check in on her health and state of mind. Share family events live. All
She has to do is push a button to answer calls. Photos show up with no effort on her part. It is a wonderful thing.