Fantuan Delivery - 饭团外‪卖‬ 12+

The app was able to cover almost all the Chinese restaurants in the area. But, they force to charge you various extra fees. For example, if you would worded $30, there’s an additions charges the order will come out to be $45. There’s service fees, forced charge of tip at least 12%, delivery fee, and distance fees.

Well, it’s ok to charge tip but at least provide good customer services. I got Covid, I’m didn’t feel well that’s why I order food. The delivery guy refuse to deliver my food to my door, the reason was cause he have many food to delivery. Well, the restaurant that I order my food was literally 5 min away from my house. The app forced to charge me $10 tip, and the guy wouldn’t even deliver the food to my door step. He was being really rude and doesn’t have any manners when he call me. He say he will not deliver my food to my door, he say come down and pick it up yourself. If I could leave my door, then what’s the point of ordering the food. And it’s not my business that you have many delivery to deliver behind my order. It’s not my responsibility, it’s your job not mine.

Don’t waste your time, don’t download the app.

Hi there, we are sorry for the unpleasant experience. Would you please email your order number to feedback@fantuan.ca and we will look into it for you right away. Thank you.

They doesn’t seem to understand what they are doing. When it first launch in chicago I thought they are going to do better than recipo Chowbus or hungry panda since they are going down hill; but Fantuan give a whole new low to Chinese owner apps I waited 2 hrs to have my order taken by driver, not 2hour for delivery, but 2hours to arrange me a driver. We I asked about the delivery arrangement, their customer service kept saying the restaurant is running behind, the driver is almost there which is just not true. They also established a Wechat customer team and the host called 饭宝宝 I assume is logged in with multiple people; but the one removed me from that chat seems mentally challenged. There are people who are talking about going to order together and also a shop owner asking about if they should pay for the delivery guy for Cash orders. I only just said “yes if the delivery person is taking cash from the customer upon delivery I suppose the shop owner should take cash from the delivery person,” and to be sure I also said “you should make sure because I don’t work for this app, I just think that make sense” Then I got removed from the group chat on the ground of I should not talk about other APP. I guess the 饭宝宝 person assume we are ordering with other APP？ which not only not ture but also what if we are using other APPs? If you don’t take other APP user you got No Users.

Hi there, sorry for the delay due to high order volume. Can you send us more information at feedback@fantuan.ca? Thank you.

I ordered from fantuan many times before with no problem, but today was probably the worst experience. First I had scheduled delivery for a certain time because there was no option to have it delivered earlier (of course I’d like it earlier if possible), so the delivery arrived 2+ hours after I ordered when usually it is much much faster. They had thought it was supposed to be delivered strictly in that time frame. Second, the person who delivered was not Chinese, which made it even more confusing for both them and myself, as I had asked to meet outside for the delivery but they clearly didn’t get the message and entered the building I was in. They also didn’t bother to call my number I always put in my orders. I think there was a Chinese person who was directing them on how to deliver but it just made the process so much slower. I understand that there might be a shortage of delivery workers but at least have them do their deliveries correctly. Be consistent, because this really tempted me to not order again…

Hi there, we are sorry for the unpleasant experience. Please email us your order number at feedback@fantuan.ca, we will look into it for you right away. Thank you.