fanSync WiFi 4+

Do not recommend these fans

I have two Fanimation fans. They’re great fans, but the remotes for them hardly work. I relied on the app for a while since it gave me less problems. Now I can’t get into the app. It just sits there after I’ve entered my credentials and literally does nothing. I’ve reset my password. Still absolutely nothing. I would not recommend Fanimation fans as a result of being virtually unable to actually control them. This app is useless.

Syncing Issues

I decided to purchase 4 Fanimation fans because of their quality. The app regularly doesn’t work well which I will address but one problem I have is that I purchased and installed 3 Kute fans and one Hugh fan. The FanSync app works with the Kute fans but not with the Hugh fan. I’m not sure why Fanimation would sell fans that don’t work with the FanSync app. Anyway, I gave the app 2 stars mainly because when it is working it’s great. But it doesn’t work often. When it doesn’t work, the controls for the fan won’t work. For instance you move a slider and it will go back to the original position. You click a button to turn on the fan and it won’t turn on. One work around I found works is that I restart my device then everything works. I use an iPad and an iPhone. Also doesn’t work with Apple HomeKit. Fanimation needs to fix this.

Premium Fans?

I purchased six Fanimation ceiling fans and am pleased with their quality and performance. However, the accompanying app is underwhelming and does not align with the premium experience one would expect from a high-end brand. If Fanimation aims to compete with other top-tier manufacturers, investing in a more user-friendly, reliable app would significantly enhance the customer experience.

Developer Response ,

Thank you for your feedback! We sincerely apologize for any inconvenience you’ve experienced. To help us resolve the issue and improve your experience, please contact our Technical Support team at techsupport@fanimation.com. We’re committed to making this right and appreciate the opportunity to assist you.