iPhone Screenshots

Description

Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. Whether it’s lunch at the office, groceries for home or those errands you just don’t have time for — your personal assistant (we call them Runners) can deliver it in just a couple taps.

ANYTHING DELIVERED
From bales of hay (true to our Texas roots) and phone chargers to tacos and coffee, you can get Anything Delivered with Favor. Browse menus from thousands of local restaurants and stores or create a custom order in only a few taps.

TEXAS’ BEST DELIVERY SERVICE
As a Texas-based company, we are focused on serving our neighbors in over 100 cities across the Lone Star State.

FREE BEER & WINE DELIVERY
Get Texas’ best selection of beer & wine from H-E-B delivered in under an hour with no delivery fee.

TRULY PERSONAL SERVICE
Our Runners are more than delivery drivers -- they are personal assistants dedicated to saving you time. Forgot to ask for ketchup or need a roll of paper towels? Just text your Runner, they’ve got you covered.

5-STAR SUPPORT
Need help? Our Favor Care team is available by phone, text, and email.

ACTIVE IN MOST TEXAS CITIES
Abilene, Amarillo, Arlington, Austin, Baytown, Beaumont, Buda, Brownsville, College Station, Corpus Christi, Dallas, Denton, El Paso, Fort Worth, Georgetown, Houston, Killeen, Kyle, Laredo, Longview, Lubbock, Midland, New Braunfels, Odessa, Port Arthur, San Angelo, the Rio Grande Valley, San Antonio, San Marcos, Temple, Tyler, Waco

DELIVERING FROM POPULAR RESTAURANTS
California Pizza Kitchen, Chicken Express, Firehouse Subs, Hooters, Hopdoddy, Jersey Mike’s Subs, Mama Fu’s Asian House, P. Terry’s, Pei Wei, Romano’s Macaroni Grill, Urban Bricks Pizza, Velvet Taco, Zoe’s Kitchen and more

Want to know more? Head over to http://www.favordelivery.com

What’s New

Version 142.11.2

Bug Fixes
• Lots of behind the scene fixes. They’re cool, we promise

Ratings and Reviews

4.8 out of 5
134K Ratings

134K Ratings

klkim2000 ,

Horrible customer service and response time

I have had many issues with this app. Most recently they have cancelled my whole order for one thing not being available. This is after already waiting for over 15 minutes and then having to reschedule. And interestingly enough, when I reordered, the fee for delivery had increased in the time since I had initially ordered. This is not the first time my order has been cancelled and by the time I reordered the fee had jumped 1.5 times the initial cost. Then I tried ordering again and they cancelled my order again saying that due to them being too busy they were cancelling so it would be more convenient for me. This is ridiculous, as it was obviously because they cannot get it done, but trying to say it was for my convenience is not what I want to hear when that is obviously not true. Also my account was suspended for almost a week and I asked repeatedly what the reason was and how I could get it resolved. They never told me the reason it had been suspended despite saying they would get back to me, and what they said would be resolved within 24 hours took 5 days. This incident was not the only one where favor customer support had not responded. Every cancelled order comes with a text asking if I have any questions. They take hours to respond if they respond at all. Terrible customer service. I will definitely be using a different all from now on because this is terrible

Zedsdeadbaybee ,

So far, so awesome

After the last several times of Grubhub screwing up my orders I decided to try Favor even though it’s ostensibly a little more expensive. (Pro tip: order food from the "$1 delivery" places if you don't want to pay a huge delivery fee. The $0 fee ones are listed there too.) I've used Favor twice and both times it’s been an absolutely seamless experience. Friendly drivers who care about getting it just right and being punctual! Finally! Yes, the ticket total can be a mystery, but it’s not high math. So far my totals haven't been unfair for the items and service I've gotten. And I am in love with the fact that you get a reminder & can actually modify the tip after delivery--not only does it encourage better service, but if your Runner really goes above and beyond, they deserve to be tipped more than your default amount! This makes it so much easier to truly tip according to service instead of wagering some arbitrary figure, and you don't have to mess with extra cash for them or even be there to accept the delivery (I ask for mine to be dropped on the porch so I don't have to stop whatever I’m doing and get the door). Mind, I’m near central Austin and YMMV depending on where you are, but I have been super pleased with my first two Favors and as long as they keep up this level of service I don't think I’ll be using anyone else. 💕

Chella007 ,

Disgruntled and hungry

If this review were only for the app and its use, I’d give it a higher rating. The problem is the drivers who use the app to place your order have to be competent, sharp and customer service driven. If the driver orders in haste or doesn’t read the order correctly you won’t get what you ordered and it will be a disappointing experience. Or if they don’t care enough to make sure bag of food does flip over you get a box of mush. This has been my history with using Favor over other food delivery apps. My history of receiving incorrect orders, or food delivered that looks like it went through a tumble dryer has happen more often than it should. The drivers every time answer my text and tell me “just call customer service, they’ll refund your money.” Which they do and the driver still gets the tip. So I’d say 30% of my orders placed on Favor have ended with me getting my money back, not getting to eat and more hassle than it was worth. There is no convenience when you expect to have dinner for your family delivered and they leave off your kid’s meal or order you something you can’t eat or you end up having to jump in your car and driving to pick up take-out and eat two hours later than you expected. Favor needs to incentivize drivers to do better or find a way to quality check the drivers and deliveries.

Information

Seller
NeighborFavor Inc.
Size
131.4 MB
Category
Food & Drink
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2019, NeighborFavor Inc
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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