Check out the easiest, most rewarding way to get Whataburger just like you like it!
— ORDER ONLINE: Now testing in select locations, and we’re gathering feedback along the way. Check Whataburger.com for updates on locations near you.
— CUSTOMIZE YOUR CRAVINGS: Try the endless possibilities of customizations and add-ons to perfect your order.
— SAVE YOUR FAVES: Save your favorite customizations and go-to meals to easily reorder again and again.
— EARN REWARDS: Five visits earns you free food. Order or scan your app on five separate visits and get a free Honey Butter Chicken Biscuit, Medium French Fry, Taquito, Cinnamon Roll, Small Shake, Medium Onion Ring or Medium Drink on your next visit.
— FIND YOUR HOMETOWN WHATABURGER: Take comfort in the fact that you’ll always know exactly where the closest Whataburger is located.
— PAY WITH YOUR PHONE: Get your favorite food faster by connecting a debit/credit card, Apple Pay, PayPal, or Whataburger Gift Card.
This update contains bug fixes, stability and performance improvements. Thank you for the feedback, we appreciate you using the Whataburger App.
Ratings and Reviews
Best Customer Service Rep helped me out!
Firstly, I go to Whataburger at least 2x a week (it’s definitely my go to place if I eat out). I wanted to write this review because I wanted to put a smile on someone’s face and let Customer Service Reps know they are doing a good job- sometime it’s needed.
A few days ago I went to Whataburger and the lady scanned the barcode. When I went the next day to check on my free item it showed that I had not received credit for the last visit. I wrote an email to Whataburger and a wonderful person, Jarrod, was extremely helpful and very swift in responding. He cleared the matter and my account was fixed by the next day. Thank you. I hope there are more helpful individuals like him
Developer Response ,
We appreciate the kind words! We look forward to serving you again!
Let me start by saying I was very excited to see this app come, and mobile ordering along with. We all know those drive thru lines can be a killer at dinner time ( but worth it for the made to order food). However, I am really disappointed with the implementation of the mobile ordering.
When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food.
Really hoping this gets fixed, I’ll be waiting for that before I use it again.
Developer Response ,
We thank you for your feedback regarding your recent mobile order. It is invaluable as we continue with our evaluation of this new feature. Feel free to reach out with any other questions for feedback at email@example.com. We thank you for you patronage and look forward to serving you again soon!
Nobody in the stores knows how this works
I have been to at least 3 different stores using the app to order. I’ve probably done this 20+ times and every single time I say I have an online order they act like they have no idea I could do that. They don’t ever have my order ready and generally have a hard time even finding the order. I’ve asked if they get the order in advance and they will say “yes but we don’t make it until you come in (or come to the speaker).” I’m ordering ahead because I don’t have time to sit around and wait. I just don’t understand the point of this app if my food isn’t ready when the app says it will be and makes getting my food even more difficult than it was before I started using it.
I would recommend training for the employees to identify an online order and making the order ready when the app says it will be rather than waiting until I walk in. If this makes everything HARDER just scrap the app entirely. It makes 0 sense to have it.
Developer Response ,
Thank you for taking the time to provide feedback regarding you online ordering experiences. Please feel free to reach out to us through the Contact Customer Care feature in the app the next time this happens to you so we can escalate the issue to Operations to improve customer service at the restaurants. We thank you for patronage!
With Family Sharing set up, up to six family members can use this app.