• General bug smashing and behind the scenes tune ups to make the app run a little smoother
Ratings and Reviews
Horrible customer service and response time
I have had many issues with this app. Most recently they have cancelled my whole order for one thing not being available. This is after already waiting for over 15 minutes and then having to reschedule. And interestingly enough, when I reordered, the fee for delivery had increased in the time since I had initially ordered. This is not the first time my order has been cancelled and by the time I reordered the fee had jumped 1.5 times the initial cost. Then I tried ordering again and they cancelled my order again saying that due to them being too busy they were cancelling so it would be more convenient for me. This is ridiculous, as it was obviously because they cannot get it done, but trying to say it was for my convenience is not what I want to hear when that is obviously not true. Also my account was suspended for almost a week and I asked repeatedly what the reason was and how I could get it resolved. They never told me the reason it had been suspended despite saying they would get back to me, and what they said would be resolved within 24 hours took 5 days. This incident was not the only one where favor customer support had not responded. Every cancelled order comes with a text asking if I have any questions. They take hours to respond if they respond at all. Terrible customer service. I will definitely be using a different all from now on because this is terrible
So far, so awesome
After the last several times of Grubhub screwing up my orders I decided to try Favor even though it’s ostensibly a little more expensive. (Pro tip: order food from the "$1 delivery" places if you don't want to pay a huge delivery fee. The $0 fee ones are listed there too.) I've used Favor twice and both times it’s been an absolutely seamless experience. Friendly drivers who care about getting it just right and being punctual! Finally! Yes, the ticket total can be a mystery, but it’s not high math. So far my totals haven't been unfair for the items and service I've gotten. And I am in love with the fact that you get a reminder & can actually modify the tip after delivery--not only does it encourage better service, but if your Runner really goes above and beyond, they deserve to be tipped more than your default amount! This makes it so much easier to truly tip according to service instead of wagering some arbitrary figure, and you don't have to mess with extra cash for them or even be there to accept the delivery (I ask for mine to be dropped on the porch so I don't have to stop whatever I’m doing and get the door). Mind, I’m near central Austin and YMMV depending on where you are, but I have been super pleased with my first two Favors and as long as they keep up this level of service I don't think I’ll be using anyone else. 💕
i had a bad experience as well.
i ordered something, they guy getting my food told me that they didn’t have what i want. i told him “that’s fine, just cancel my order please”. he said okay i will notify favor so they can cancel it for you. so i went ahead a ordered something else.
i waited, a long time as always, i got a notification that the order i cancelled was here already. confused, i opened the door, and he gave me the order. i told him, but i cancelled the order, he just walked away. then my other order came...... i was like okay. i look at my phone, and surly enough i had to pay for both the orders when i clearly CANCELLED the first one. i contacted favor and told them what happened, they said ohh sorry you have to pay for both.. i told them i don’t have to because i CANCELLED the first order. they said sorry you still have to.. i was very very furious. so i didn’t pay either, but a few hours later they took it off my card, meaning they just took the money off my card and paid it. i sent and sent them messages, being polite as i can and they were ignoring all my messages... that’s not cool at all. NEVER AGAIN...
With Family Sharing set up, up to six family members can use this app.