Dynamics 365 Field Service 4+

This app is very poor performing. It rarely shows what has been assigned for the day correctly. The app has to constantly be reconfigured to change statuses and see edited bookings. For being a Microsoft product tied to a system that is supportive increase our efficiency, it’s incredibly disappointing. This app needs a lot better development so it runs seamlessly the end user. User acceptance is vital after all.

I have to delete and reinstall this app a few times a month because it gets stuck loading, I have also been deleting and reassigning service visits from CRM to be able to open them. It could definitely be easier to navigate the system to enter hours and resources. I like that the jobs are easy to move and fall off immediately when closed, I also like the interactions feature which I use to log calls with the customer or any other relevant information.

Get error messages when I sync, even with 4 bars of 5G. When working in a certain record and completing, it then kicks you all the way back to Home Screen and have to go through 4-6 more screens to get back to your record. Does not calculate dates for service intervals correctly. There is so much more, but I don’t have time. People doing this app are clueless to the needs of a service technician. Bottom line is: any data you are seeing can’t be trusted and you have to drill into each record to verify. If you are looking for a way to exasperate your employees, this is it.