FirstMobile App 4+

The update is OK but you guys supposed to allow another means of login apart from atm card
I lost my atm card last two weeks now and now that I want to login to my mobile bank app I can't just because I don't have atm and for me to get another atm it will take some times cause where I am is a rural area where there's no bank. I don't really like using USSD cause it too frustrating for me
You guys should try to reconsider and do another update that will allow use to login with our mobile number or email please

There’s nothing wrong in doing an update to your app to enhance the use of the app but what is a big problem is the option you guys gave to access the app. I haven’t used my ATM card in years because I use my mobile app to do transactions like transferring money, and checking my account activities. You guys supposed to give us another option on how to log , for instance using our emails that we used when we open account or log back in using our mobile app login. If I can’t have access to my account, tell me of what benefit is this your update because it’s not making sense to me being logged out of my mobile app just because you did an update. I’m not even in Nigeria now tell me what I’m supposed to do now . If this issue cannot be resolved that means any time I’m in Nigeria, I have to look for another bank to be banking with. And all the people that I introduced to first bank I will let them know this problem so that they can find another better bank to be banking with . This is really frustrating.

This is a typical mess section, I’m an old customer that moved to another country and changed my name, I’ve been contacting DiasporaBanking department to change my name and type of account for the past 4-3 months and this particular customer service agent will be rude anytime I called. He will either tell me he’s not on his desk or he’s busy and even say I’m disturbing him. Can anyone imagine a customer service person says a customer is disturbing him. At this point, I don’t need the account again, I just need my name changed on my BVN since I registered my BVN with first bank and it seems nobody can help. The name of the customer service rep is Atalobhor Christopher Ehis, you are very rude and you don’t hung up on customers. You hung up on me many times even when I want to ask a simple question. I don’t even know you but you are on another level of rude. I hope this get fix or I’ll continue to every other platform to show how first bank customer service rep are very rude and incompetent.