When I say good old fashion dog, I mean his docs, that’s been more than five minutes with you These are doctors that come in and sit down and look you in the eye and they get this, have a conversation with you a real conversation and they don’t get up and walk backwards towards the door while you’re in the middle of your conversation like the docs and some of the larger groups and I have seen this and I have experience that happening, and it is hurtful and it is shameful that you will not have it here, but you will not be treated like that here !!! It feels like a like you’re going to see it. Good friend it’s nice small cozy friendly atmosphere. I love getting to see the nurses in the doctors and you know everybody’s like in the same room’s interacting. And you see everybody it’s not hard to get a hold of anyone. You can always get an appointment most the time you can get the same day appointment. I just can’t say enough nice things about Mackey family practice. I’ve been going to her for 20 years and I am still going there if they’ll put up with me

This app has many issues. Very user unfriendly. First, your feedback mechanism in the app is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!

At first glance this app appears to have everything you need, but sadly it’s lacking. 1. As long as you just want to read/check your health problems it seems to do the job, but reading your reports leaves something to be desired because you get one bit of information and have to piece the different screens together to get the whole picture. 2. If you want to send a message to your provider, you can forget that. My phone doesn’t have any compose button on the screen. 3. Until I return to my doctor, there is no way to contest the errors in my health history. No one in my family has ever had epilepsy, yet there it is in black and white. And that’s just one of two conditions that needs to be corrected. 4. It is very difficult to find a way to get help. That connection is on the screen before you sign in. 5. We went to the hospital to get help. The app indicates someone there can help you. Not at our hospital, everyone is clueless and no one would even admit they were supposed to know something but didn’t. On the plus side, I can sign in, unlike some others. Come on guys, fix the problems. You are supposed to be programmers! Doesn’t anyone do testing before you release a new version? Or do you need someone with more experience to fix the problems.

When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too?Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!