I have been fully authorized and cleared to send Rxs electronically via this app and the website. I send mult Rxs on a daily basis using the website. Most will go through. One or 2 random Rxs every single day will not go through after many attempts. The reason given on the web site? I am not authorized to send Rxs electronically. I regret going with this app and have stress every time I send one to a pharmacy not knowing it it will go through or not. After 3 failed attempts, I have had to ask one of my colleagues to send the Rx via iPrescribe and have no problems via iPrescribe. The glitches in the app and website are unacceptable and take too much time and energy after multiple failed attempts. Do not recommend at all.

I have been a customer for a very long time with this company, 10 years. Although I have a basic account, I called the number on the app to see why the app is not working. After going through the automations, I was told by the computer that help is no available because I am not a “deluxe” customer, and I was hung up on!I understand that they are not making enough money to give me service, but at least if they explain the benefits of deluxe, the may get more customers, nay, doctors and professional office to join and elect the deluxe package. Very disappointed in this company. It is time to move on from them.

Once they said they were increasing their price I looked for alternatives. iPrescribe has been 10x better. I wish I would've thought to look elsewhere sooner but it was cheap so I dealt with the problems. In hindsight I would’ve gladly paid more to use a less clunky/ more reliable software. I had used allscripts (now veradigm) for the past 7 years and never has this app worked reliably. The website experience wasn’t much better but at least it worked most of the time. One star is all this app deserves.

My practice management software teams with this product (Dentrix-avoid them also). It has been a nightmare from the start. 2 factor never connects easily. App works just randomly