Forward - Primary Care For You 17+

Waste of money, poor customer service, limited appts available….

When I tried to login to my first virtual baseline appt, I was having some technical issues. The person who was on the other end (customer service rep?) got frustrated, raised her voice with irritation and hung up on me after I suggested I will just reschedule (I could not focus on getting the camera and microphone to work on my laptop with her impatience, rude tone and unsupportive behavior). I figured the issue after disconnected and when I went to the app to reschedule received error “can’t find appointments now” so I had to email. A rep called me back to reschedule and said we need to get you in 1-2 days so your blood work won’t old but we don’t have any virtual or office appts available in the next two days so you can go to the office to get blood drawn then book a virtual. I asked if I could just have an in office appt and she said none available (but they could take my blood).They wanted me to drive out to the office location for blood and then do a virtual appt, but there were no spots available for virtual appts for the next 2 days. This is a joke and I feel scammed! I thought this would be a cool thing to help me with managing my health better but I am completely embarrassed for signing up and getting stuck in $100 per month commitment now. I don’t even want to be a part of them anymore. It’s just horrible.

This service saved me. I was struggling with severe depression, or to go anywhere or do anything!! I wasn’t able to keep in person appointments let alone keep track of any of my health needs and I was feeling helpless and i oh overwhelmed. I have several other medical problems that I need medication and tests for also, and worryingly I needed my reproductive healthcare needs to be examined and taken care of. Forward were AMAZING! Just wonderful, wonderful, wonderful from the very first minute of interacting with them! The virtual baseline consultation was super detailed and my doctor was a genius. She thought of things and intelligent ways to approach my needs that had never occurred to me. I am really grateful I found this service as they literally thought of EVERYTHING with curing technology showing me all of my vitals and charts. I feel confident we didn’t leave a stone unturned, and I am looking forward to resolving some of my healthcare needs that have gone unmet for years. What would have taken multiple visits to multiple different doctors and specialists, was taken care of in one session with one of the most intelligent doctors I have ever met. I cannot give this service enough stars! If you don’t replace your current GP with this team of incredible professionals, you are missing out.

I used Forward for over a year. Forward offers a great service provided to people who occasionally need care but want to have more autonomy in the process. The staff were always courteous and responsive the doctors listened to my medical concerns on a deep level and responded with medical protocols that helped me get well or optimized my health improvement. I always got a quick appointment virtual or in person. There were no in cue waiting for prescription refills or review of documents for referrals to specialists. This meant I didn’t need to miss time from school or student research to organize all of the administrative moving pieces that come along with healthcare appointments. Being with Forward also got me on a positive path for medical weight loss support, although this wasn’t my initial reason for the service.
The app and biometrics were game changers in having my documented medical experiences believed.
My only area that caused my cancellation was the monthly service cost. It became a budgetary challenge to have Forward and my medical insurance premiums.
If my budget increases or their pricing structure changes I will definitely consider using their services again.