Francis Energy 4+

Was so excited when Francis started putting chargers across Oklahoma. Initially you had to use the EV Gateway app. Then they transitioned to “Francis EV Charging” which was better. Until a few weeks ago when I couldn’t pay by app, couldn’t pay by credit card or RFID and no one would answer the phone on a rainy night. Today I had to use one of their chargers and it still wouldn’t work but someone would at least answer the phone. They acted like I never had an account with them and had me set up a new account. I lost my wallet balance in the old app I guess. Anyway tonight I see that there is a new different app called “Francis Energy”. There is no excuse for them to not update the previous app to say it had been discontinued instead of just abandoning it. Really frustrated. Will update this review in the future if my experience with their chargers improve.

Francis Energy created a new app and abandoned the old one without informing its customers or transferring user accounts or refunding the funds that were left behind on the account. I had to find out myself about this recently. The customer service mentioned that they abandoned all their old users and will share the information but will let the Level 2 support know to refund the amount. Not sure how much customer money was swindled this way. Back in Oct 2022, none of their chargers worked and I had tried at least 3 different locations spending several hours talking to customer service. Finally, after failing all remote places found a different vendor with just 1% charge left. Had to reduce the speed on turnpike to 45 mph (below legal limit) to save energy and turn off the heater. I will never trust them again for pushing us to this situation. Imagine we had a 2 year old in the car and it was late night.

When you find the charger was Francis Energy, your first enrollment is a bit slow. Would have enjoyed auto fill, especially for credit card. It was cold, windy, snowy Oklahoma night trying to k get just enough charge to make it the last 15 miles. Half the time at charger was spent getting the enrollment done. But, it did work - and I was able to start the charge from app after I unplugged replugged (station timed out after initial connection while trying to get going.