Free People 4+

Love Free People..BUT...

I am a huge fan of Free People. I passionately love this brand and would have no issues with giving a 4 star review if it were not for the fact that they use Laser Ship as a shipping company. It has been an absolute nightmare for me. Within the past 6-8 weeks I’ve made quite a few online purchases from Free People’s and without failure my orders end up being shipped through Laser Ship no matter if it’s express, next day, or regular shipping. Out of 3 of my last orders I’ve received 1!!! I am not exaggerating. I’ve had to make numerous phone calls between both companies for items marked as “delivered” that were not. I did not find Free People to be helpful regarding making available shipping options but they did fully refund me. I’m not sure I want to order online anymore..just not worth the hassle. I can write a book about this nightmare experience I’ve had but there’s not enough space. BUYER BEWARE!! Free People does not give you an option regarding what company to ship through so you’re at the shipper’s mercy. Don’t believe me, google Laser Ship and read the reviews. Free People you have got to do better than this.

Where’s my refund

I wear free people from head to toe and have for years. I have never left a bad review. I have spent tens of thousands of dollars on your clothing . Recently I’ve returned several items that didn’t fit . They were all returned with tags attached and in the bags I received them in . Along with a note with each order number and my personal information. Some of the items I’ve sent in have not been refunded for at least a month if not longer. This is unacceptable for a company like free People. I will not spend another dime with you until I’m refunded every cent you owe me . This really makes me sad angry and so frustrated. How can you do this to the people that make your company??? Maby the problem is with your employees that are receiving our returns. Go to EBay there’s thousands of your products being sold new with tags . I truly hope someone at corporate reads this review and checks into this huge problem. I’m not the only one that is having this problem. Read your reviews!!! Once again I love your clothing .its all I wear !!

Developer Response ,

Hi there! Very sorry to hear of the delay in processing your refund. Can you please send an email to service@freepeople.com with the subject line of FP App Store Review? Happy to look into!

FP Great Ideas, Poor Quality

I’ve been shopping w/FP since they first came about. I bought my first pieces from Marshal Fields (Macys). I just loved what I had found! It was new, it was different, & it was Boho! Just my style. Then came the catalogs, the boutiques. Soon it was online.
Their pieces were exciting, unlike I ever seen before. Soon ALL my clothes came from them. But, I started to see Great ideas, but poor quality! The sizing is all over the place; you never know if your size is going to fit!! Then let me tell you about Customer Service; recently I returned two items, I talked to about six people to receive my refund! I am NOT the only customer who is upset with them! Just go and read some of the comments on their site. You will see what I am saying!! Also the look I loved is gone. It has changed drastically in the last years!! And their items are NOT cheap! $30-$100+ for a tee.
Look and you shall see! And I hope that you don’t have to return anything! What I went through-I should’ve gotten paid $140+ for a pair of shorts…. 😫