FRONTSTEPS Community 17+

No way of accessing settings to stop erroneous “reminder” emails.
Our community doesn’t even engage with communication of any kind and there is no calendar. I don’t even know why this is necessary except for payments and frankly it’s the only information I can access.
I have deleted the account entirely as it’s useless and I make payments via old fashioned mail.
All property management companies and community associations should be REQUIRED to include monthly community notes and calendar on the dashboard.
Our property management isn’t very helpful. Got the runaround about “settings” to change email communication but guess what? It doesn’t even exist in the app! Waste of time and effort. Customer service is difficult to reach and takes their time to respond. It should be a click, a chat or a call not a form and a week or no reply. Not worth the aggravation. Useless for owners, only helps property managers with collecting dues.

This app is terrible. It seems it is contrived by the development community to keep homeowners at bay. It lacks functionality. The interface is horrible. When you click on an emailed link to go to the app, it instead takes you to the full website version, which is not optimized for mobile devices. You’re reading about six characters of text per line with useless bars occupying most of the screen. When you try to use the app, you will have to enter your password every time if you’re using an iPhone because the save-your-password function barely flashes on the screen, and not long enough for you to click on it. Whoever developed this crap should be sweeping the floors at a McDonalds until they learn how to serve a customer.

This is a way to keep the community uninformed about what management or the board is doing. It’s difficult, if not impossible to find any documents on it. Logging into the site is a half hour process on a good day. If you have options, run from this program.