FuturHealth 17+

Follow up appointment

I had my first follow up appointment with Dr. Jaya Madhav and It went better than I could’ve asked. I had trouble in the past with my own Primary care Physician when it came to figuring out solutions to my weight loss and medications.
I explained my weight loss objectives to Dr. Jaya and she actually listened and understood what I needed and planned accordingly. This being my first follow up appointment I was nervous I wouldn’t be allowed for an increase in medication because my own Physician didn’t increase my medication until 6-8 months after starting which was discouraging due to lack of efficacy so I decided to stop taking weight loss medication at that time.
Working with my Primary Physician was like pulling teeth if I was asking for help with weight loss.
I didn’t have any symptoms or concerns so
Dr. Jaya didn’t waist anytime in helping me move forward in order to reach my objective for better health.

Misleading and difficult to cancel

As soon as I enrolled, I knew that it was a mistake and tried to cancel my subscription. The price that I got was just too high and I searched the app for how to cancel. The help section was telling me that I could click through “more” and find a cancellation option. I didn’t find anything. So I tried the chat option, but it was lat and it was just a bot that gave me the option to email. I got a response this morning, but it wanted to know why—so I responded, and didn’t hear back. Then I got an appointment notification so I emailed again and went on the app to find out how to cancel. The chatbot said that I was in line for assistance, but I waited for over an hour without even an ETA or # in line. I missed the appointment and couldn’t get in touch with anyone. I ended up calling to cancel and was told that it was nonrefundable and they tried to sell me on a different subscription. I asked for a supervisor and the customer service agent finally got off-script and took me seriously. I’m told that I will get a full refund. But I am so disgusted by how difficult it was and how aggressively they tried to contact me about the physician appointment—emails, texts, multiple calls and voicemail, a notification on the app. I felt hunted. Fingers crossed that I get my money back and next time, more research to find a better service.

Do not use this app

The idea is great but this program is extremely unreliable. I would not mind paying $120 for the services they claim to provide but those services are not backed up. After my first doctor visit the app failed to update. Claimed I never attended the appointment. The doctor told me I needed to have labs ran. I was never sent labs. I could not get through to anyone on chat. I had to call 3 times before getting through to someone on a half hour long hold. They told me the doctor skipped the labs and just sent the medication even though I opted to pick it up at a local pharmacy. After taking my first round the app again failed to update. I had no way of tracking my shots, making a follow up appointment, tracking any symptoms. I was charged twice for medication and only shipped one dose. Sometimes when you call they put you on hold for half an hour but then just hang up because no one is available. I fear I’ll never get sent another dose and I’ll have paid all this money and gone through the first month for nothing.

Injecting yourself with medication is a serious thing that should not be taken lightly. Don’t use this sketchy app. Speak to a healthcare provider in person. Someone you can get ahold of. Then just find any other online meal plan service.

Developer Response ,

Thank you for sharing your feedback with us, and we apologize for the frustration you experience. We understand how important it is to have a smooth and timely experience, and we sincerely apologize for falling short of your expectations in this regard. We are constantly working to improve not only the app, but the customer experience in general. We appreciate the feedback as we continue to grow and improve the app. If you have any specific concerns please contact us at (831) 900 4723 or support@futurhealth.com