FuturHealth 17+

I had my first follow up appointment with Dr. Jaya Madhav and It went better than I could’ve asked. I had trouble in the past with my own Primary care Physician when it came to figuring out solutions to my weight loss and medications.
I explained my weight loss objectives to Dr. Jaya and she actually listened and understood what I needed and planned accordingly. This being my first follow up appointment I was nervous I wouldn’t be allowed for an increase in medication because my own Physician didn’t increase my medication until 6-8 months after starting which was discouraging due to lack of efficacy so I decided to stop taking weight loss medication at that time.
Working with my Primary Physician was like pulling teeth if I was asking for help with weight loss.
I didn’t have any symptoms or concerns so
Dr. Jaya didn’t waist anytime in helping me move forward in order to reach my objective for better health.

Don’t bother with this program. They don’t care about you. You won’t ever see the same doctor twice. They don’t bother to read your chart before they see you. They ask you to fill out the same form again and again but they don’t bother to read it. I had to fill out the same form twice in the same day. It’s annoying and it is obvious the people who work for them are just going through the motions. I was honest about my prescribed oxycodone medication for hip pain on intake and on every appointment since. All of a sudden it's a problem. I joined the program because I needed to lose weight so I could lose weight so I could get to the BMI that my surgeons require to have my surgery. This has been an over all frustrating and painful journey for me that has taken me 9 years to lose 73 lbs. I've only lost a few pounds with this program because I had to start from the lowest dose again. I had been on a high dose with my regular doctor. I know that Ozempic works because my doctor put me on it and it got us here. I only started this program because of the inconsistency of the availability of the medication through traditional methods. Our pharmacies were running out of it. My doctor suggested paying out of pocket and trying online programs. Which was finally working and the weight was coming off again. I'm tired of stopping and restarting programs going through plateaus.

As soon as I enrolled, I knew that it was a mistake and tried to cancel my subscription. The price that I got was just too high and I searched the app for how to cancel. The help section was telling me that I could click through “more” and find a cancellation option. I didn’t find anything. So I tried the chat option, but it was lat and it was just a bot that gave me the option to email. I got a response this morning, but it wanted to know why—so I responded, and didn’t hear back. Then I got an appointment notification so I emailed again and went on the app to find out how to cancel. The chatbot said that I was in line for assistance, but I waited for over an hour without even an ETA or # in line. I missed the appointment and couldn’t get in touch with anyone. I ended up calling to cancel and was told that it was nonrefundable and they tried to sell me on a different subscription. I asked for a supervisor and the customer service agent finally got off-script and took me seriously. I’m told that I will get a full refund. But I am so disgusted by how difficult it was and how aggressively they tried to contact me about the physician appointment—emails, texts, multiple calls and voicemail, a notification on the app. I felt hunted. Fingers crossed that I get my money back and next time, more research to find a better service.