Straight up, you get what you pay for. This is the cheapest insurance I found for me and my wife. Yes the customer service suxxxx!!! The app is only good for making payments. That’s it. If you have issues with paying on time then your gonna have a problem because you so t be able to get ahold of anyone. I haven’t had the need to talk to anyone so it’s no issue for me. I make my payment without autopay every month and never had an issue. If you want better customer service than stop looking for the cheapest insurance. Go to the bigger companies.

So today I had the pleasure of speaking with Anthony Woodards! For some reason, I wasn’t able to pay my policy because of some technical difficulties that were going on with GoAuto. I got to the point that my policy ended up getting canceled because of it. I called today and spoke with a woman. She placed me on a brief hold and ended up hanging up on me. But that was a blessing in disguise because I got Anthony qthis time. Anthony discussed multiple solutions that we could do to get my policy going again. He did everything in his power to make sure I got my insurance policy back. The call ended up being an hour and 22 minutes. And after I received my insurance documents and signed my paperwork, he stayed on the phone to make sure I was able to get Into the app and set up my auto pay. People like Anthony are the reasons that people stay with certain companies. Because it’s more than just getting insurance it’s the feeling of security and knowing they’re gonna guide you and make sure everything is done right. So thank you again, Anthony you really made my day.

Although there are app bugs, the biggest problem is needing assistance and sitting on hold for 30-40 mins at a time. I never get a response when I try to send a message and chat is never available. The site and the app doesn’t work either

If I could put zero stars I would. I’ve had a really frustrating experience with this insurance company. They constantly fail to process my auto-pay, and their app always seems to have issues when I try to make a payment manually. It’s stressful having to call or fix payment problems every month just to keep my policy active. I expected better reliability and customer service from an insurance company. Definitely disappointed and wouldn’t recommend based on my experience.