GoDaddy Conversations - Inbox 4+

I was initially skeptical about using this. I was concerned about the fact that it was a new feature and potentially bug ridden. I did not want to lose potential leads and I’m glad to admit I was wrong. This program allows me to treat all incoming messages as ongoing conversations. I receive messages from our website, email and social media sites. I placed the conversations tab on my Home Screen, within quick reach of my thumb. The messages are keyed so I can see where they came from. The layout allows quick responses with the ability to attach picture/videos. I recommend everyone give this feature a try. It may not suit everyone but I use it almost exclusively as a super convenient communication tool.

So happy to hear you enjoy using our app! Thank you so much for taking the time to share your business experience with us. 🙂

I hate this app. You are basically subject to whatever they want to set up in it. I consider myself plenty tech-savvy, but this app is very confusing. Your calls, texts, and voicemail are found under the same tab (even though there are several tabs)and you can’t tell what they are unless you open them. God forbid it’s a missed call and it opens into you actually calling back when you haven’t heard the voicemail. When you try to listen to voicemail on speaker, it is just a louder version in your phone, not actually coming through your speaker. When my clients call, the phone never rings, even though I have all permissions set in my iPhone settings. It just goes to voicemail. The app has set up four different businesses on the app, even though I only have one, with no way to clear anything. You do not control any detail of this app. I absolutely hate it. The lack of ability to set it up so it works for me feels arrogant and disrespectful. There are actually zero settings within the app. Did I mention I hate this app? Update: I still hate this 2nd number option. There are constant issues and “error codes” when making calls that brings my business to a screeching halt. I am actively looking for a different option.

I'm sorry to hear that you had a frustrating experience with our app. We understand that the app may not be suitable for everyone, but we're always looking to improve and make it more user-friendly. We appreciate your feedback and will take your comments into consideration as we work to enhance the app's functionality. If you have any specific issues or concerns you'd like to bring to our attention, please don't hesitate to reach out to our support team at https://x.co/247support. - Chris

Been using Smartline for years. It's fine for what you pay for, recently I found out that SmartLine is becoming obsolete. So when I left a review on Trustpilot about how poorly the app was running GoDaddy responded by giving me a free year of this Conversations app. It’s taken me 2 months to figure out and get a hold of someone to tell me that I can’t transfer my SmartLine phone number to Conversations. So the free year of this app is absolutely useless. SmartLine was a third-party app that GoDaddy was promoting, which they decided to just not update and have the product anymore. So I’m being told that Conversatios is geared more towards new customers and those who have SmartLine are pretty much screwed and they’re going to be phased out in about 6months. So if you want keep using your phone number that you have with SmartLine you will have to find a completely different company to transfer your number. There’s absolutely no customer service for SmartLine anymore. No emails were ever sent or notices of this there silently just phasing it out. The only reason I was able to find out about this is was to leave a review about how poorly SmartLine was running. Nice way to treat customers.

Hello, we're sorry to hear you were having trouble transferring your SmartLine number over to Conversations. In some rare cases, it cannot transferred due to coverage issues with our current provider. However we would like to verify and investigate your issue further, please email us at ConversationsiOS@godaddy.com with your GoDaddy customer # and SmartLine #. We want to help you get your number back in working order with Conversations, thanks!