GoTo Resolve 4+

Powerful Remote Support

LogMeIn, Inc.

    • 3.8 • 5 Ratings
    • Free




The GoTo Resolve mobile app by GoTo allows support agents to troubleshoot a problem you are having on your device.

How to Use:
1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

What’s New

Version 1.4.5

Minor enhancements and bug fixes

Ratings and Reviews

3.8 out of 5
5 Ratings

5 Ratings

Rhythmic. ,

Secure Remote Support: A Cautionary Review

First and foremost, let me assure you that this app is completely legitimate and NOT A SCAM. Like many other apps in the market, it's designed for REMOTE SUPPORT purposes.

It's crucial to understand that this app allows you to grant access to another individual, enabling them to view, control, and access your system. Exercise extreme caution and ONLY GRANT ACCESS TO PEOPLE YOU TRUST implicitly. Use your common sense; don't install the app just because a random person recommends it. This advice applies to all remote support apps. Once someone gains access, they might obtain admin privileges, install scripts, reconfigure your network, and access sensitive data, among other things.

Always be vigilant. NEVER VISIT SITES that display sensitive information and ALWAYS ACT WITH CAUTION to avoid potential scams.

Now, let's talk about the app itself. It's exceptionally well-built, responsive, and offers generous free usage limits. It caters to a wide array of use cases, making it a robust solution. However, it's unfortunate that its versatility also attracts scammers. Apart from this drawback, the app is excellent, especially for individuals managing their home systems or small businesses on a budget. With five free pro licenses, it provides an effective remote management solution.

Developer Response ,

Thank you for the positive review and acknowledgement that legitimate use of the app works well!

nfly99 ,

Works Great

App worked great for my support issue. All of the one-star reviews seem to be from people that got scammed, and for some reason are blaming the app that the scammer used.

I wonder if these people are giving Gmail one-star reviews just because a scammer emailed them at their Gmail account.

Trump Rocks! ,

Apple scam!

I have charges from Apple that I never made so I looked up the number to call for a refund and was connected with a scammer who had me download this app and used it to look in my App Store, get passwords and steal$1,999 dollars from my bank account through Apple Pay by originally convincing me he was helping me get a refund. Now this isn’t something that would have happened to me in the past. But I had a stroke and brain damage from it which affected things like common sense etc.. We immediately hung up and called the bank and there is an investigation etc.. But the line attached to the phone number I called that day has been busy each time I tried to call them back(to mess with them) So hopefully that means they’ve either been caught or they shut down that particular scam(at least under that phone number) Just be careful with this app and any other screnmirroring app! It’s for your own good to take my advice.

App Privacy

The developer, LogMeIn, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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