BFSFCU 4+

It’s a bit of learning where everything is again, but it works and you have more control on this app than previous version. There is a bit of fluff (like I don’t care that about changing the color scheme), but it’s a definite improvement.

Thank you so much for your review! We’re thrilled that you’ve had a positive experience with the app and enjoy the new features.

New app is basically an embedded web browser for a poorly integrated mobile site view. Lack of UI testing is evident throughout. Hint: try it on an iphone SE for overlapping text. How can you not make 4 buttons fit where other finance apps fit 6??

Billpayer is an overlay from the same external service, not fully integrated (and still requires extra authentication, even in the app - which is a poor user experience, and a step back compared to the old one)

Visa credit card view is still the same old non-mobile page, impossible to view on a phone screen.

Also - touch id still does not work, after one use results in an arbitrary error. Good thing the new app stays logged in for an extended time (of course a poor security practice)

You guys should take a look at Alliant CU app - that's what a well designed mobile banking looks like. BFSFCU app (and UI in general) is a disgrace, and shows lack of care for your member's money.

Dear noone1327,

Thank you for taking the time to share your feedback. We will make a note of your suggestions for future updates. Input like this is essential as we look for ways to improve the features and operation of our app.

If you need assistance with BFSFCU Digital Banking or App, please call 202-212-6400 or email memberservices@bfsfcu.org and we will be happy to help.

You would think The World Bank Federal Credit Union would be the one place on earth that would be able to get its mobile banking app right — before releasing it to the public. I have been unable to electronically deposit two checks for nearly a week because the app’s camera functionality is broken. Now, the developer is apparently off on an extended Thanksgiving holiday leaving all BFSFCU members to wait for a possible fix in “perhaps a week.” Unbelievable. Citibank would never treat it’s customers this way.

We apologize for the inconvenience and the issue that you’re experiencing with mobile check deposit. Please make sure you have your app updated to the latest version to make sure you have the latest bug fixes. While our main offices were closed over the holiday, we still have customer service lines available 24/7. Just visit BFSFCU.org/ContactUs to find the option most convenient to you. If your problem still persists, please send us a secure message within Digital Banking or call 202-212-6400 and mention incident code #66 for personal assistance.