Gotogate 17+

Bleh

First time user and was not very happy. We took our daughter (4) on her first flight. Booked through Gotogate website and was instructed to use app to make things easier. 👎🏻 mine and my husband’s ticket were ok but when we went to scan our daughters boarding pass at security it wouldn’t work. We tried to re-checkin because the security supervisor said something about the tickets had changed since it was last updated. I had to take my 4 year old back to the ticket counter and download the airline app to get things fixed. All this after we’d already stood in line at security. So glad we were early and didn’t miss our flight. We will be deleting the app and only using the airline’s app on the way home.

Sterling

Despicable business. I know the airline has refunded them (because I called the airline) and they refuse to reimburse me. They keep sending emails threatening to charge $30 if they have to help with refund. Believe me I’ve done all the work, and I have gotten the refund processed. But Gotogate fails to reimburse customers and their phone line makes you wait on hold forever and then answers with a dead line. I wish I had never clicked on Gotogate for purchase of airline ticket.
If you’re reading this, please do not ever ever ever book through Gotogate. Book with airline directly or use any other travel agency. This is not a travel service, but a travel disservice. Seriously I would’ve had my money back from multiple covid-cancelled flights and wouldn’t have had to waste so much time trying to fight Gotogate. I haven’t received a penny back from them and have three canceled flights through them :/
Other friends on the same flights already have their money back because they didn’t use Gotogate.

Developer Response ,

Hey, it doesn't really sound like you're reviewing our Gotogate app. If you have questions about your booking and want to reach our customer service, here`s where you find our contact: gotogate.co.uk/contact

Incompetent and maybe intentionally fraudulent

A couple weeks ago, I booked an international flight that clearly included baggage in the fare, but the issued ticket didn’t include baggage. The ticket was cancellable, so I requested a refund within minutes, but GoToGate held onto a $60 service fee.

GoToGate has refused to refund their $60 lack-of-service charge, and it turns out that there are facebook groups with thousands of members devoted to GoToGate refund claims. And now, the virtual card that I used with GoToGate has suddenly been getting fraudulent charges after half a decade with no problems, suggesting that maybe GoToGate was also a security breach.

Bottom line, avoid at all costs. Hopefully, these guys are just having massive technical glitches as the travel industry ramps back up, and not intentionally scamming the literally thousands of users complaining about them on facebook, but either way, this isn’t an app for worry-free transactions.