Great Southern Mobile 4+

I love the new app for Great Southern Bank customers! It is so easy to use and navigate and I especially like that there’s the two-step authentication feature! I also appreciate having the ability to set up alerts to help keep an eye on your balance and make sure it’s actually your purchase or someone trying to use your account without authorization! This is so helpful and I really like the new upgrade! Thanks Great Southern Bank as always I love doing business with you and have for many many years! A+++++

Aesthetically, the new app is a great upgrade from the old.
However, I am seriously disappointed in the removal of the debit on / off feature, as well as the updates to the transaction notifications.
This provides limited options when needing to secure our accounts outside of business hours.

The new app will allow you to configure transaction alerts to be sent, but these notifications provide no value adding information other than the fact a transaction happened and its dollar value. Previously, we had notifications that would say who the transaction was with. Inevitably allowing for faster reaction times if in the event we did not recognize a charge. With the new notifications you would need to open the app each time. Along with this, all of the alerts are mixed in with the messages now, which cause the user to have to dig through the messages to find a reply from the GSB support team. Overall these updates diminish the user experience.
I am hoping updates come soon to either restore or optimize these previous features, which essentially were not broken.
Otherwise, we may consider working more heavily with our other banking services which offer features such as these.

I really miss the account balance update. I would receive a text message in the morning at 6:30 before I would go to the hospital. While at the hospital, I had no cell service I relied on those account balances so that when my husband called me, I needed to make a big purchase. I was able to tell him there’s plenty in the account. I will now I have to find an area to get cell service or go outside the hospital in order to look up my account balance. It also gave me peace of mind, knowing I had enough in there, for when my automatic bills were paid. I’m very disappointed this feature is gone. Please consider adding this feature back on the new app.