Guesty 4+

Guesty has a great product but has MANY glitches

The phone app does not work as smoothly as the desktop version, which is fantastic (still has some glitches, but team is quick to respond).
Phone app needs to be refreshed each time you want to get new mail, needs to be refreshed each time yiu send a saved message, needs to be refreshed to see tasks to make a few points. Developers response is delete and reinstall app, which is a bit frustrating. Now tasks and pictures are not uploading…Guesty developers need to get up to par with their desktop version for thus to be a great app.

Functionally way too basic

As a business owner who is incredibly busy and on-the-go, I manage most of my reservations on my phone and this app is terrible for that. The limited functionality really hamstrings my ability to manage things and I find myself going into the Airbnb, VRBO, or other channel apps directly. Huge let-down.

I’m often not by a computer and having to use the Guesty site on a cell phone is a painful experience. It’s not mobile optimized. Guesty, for the amount I’m paying monthly I am really not seeing a gain here. Most of my bookings still come from Airbnb but now I have to try and manage them in a very inconvenient way and paying to be inconvenienced. At this point I am counting down the months on my contract.

Really unfortunate that you fail to place a priority on giving busy people a way to easily manage things on the go.

Not there yet

The concept of this App is awesome but it’s not fully functional as yet. The App constantly crashes! And the check in and check out dates are one day off. I had this problem with them several months ago, brought it to their attention and it was fixed within 24 hours. This time it’s promised to be fixed within a week. If you manage several properties with Guesty, this can be a reallllly serious issue. Guess they don’t see it that way. Would be a fantastic app if it didn’t constantly crash and if the date keeping were accurate. There must be better software out there than this...

Developer Response ,

Hi. Thanks so much for your feedback. The day-off issue was fixed a while ago, but please let us know if you experience this problem again. We're currently putting the majority of our focus on reducing crashes, and have already reduced them by 70% since this comment was posted. We will continue working on this until crashes are at absolute zero. Please contact us directly if you're still experiencing crashes.
guy@guesty.com