Gusto Wallet 4+

The only reason I got this app is because tax document downloads on the website are broken, and I can’t wait the several business days they say it’ll take just to respond to my support request. Luckily, viewing and downloading of the documents works in this app, but it looks really bad on iPad. Definitely not meant to run on anything but a phone. Also, the login didn’t bring up the normal interface for using a saved password, so with the app open on my iPad and my password open on my iPhone, I had to type out one of those crazy passwords that gets generated when you tell iOS/Safari to generate a strong password. Not sure why the login form wasn’t recognized as something that could be filled in.

This app saved the day when the website was broken, but I doubt I’d use it on a regular basis.

Hi there, thank you for sharing this feedback! We're glad Wallet mobile was helpful but are always looking for ways to improve, so our team will be considering this as we continue to build it out. Please reach out to us if you need anything in the meantime.

I had to use this app for a brief 3 week temp job as required by the employer. After my job was completed I reached out to GUSTO to delete account. GUSTO conflated keeping tax documents as required by law with my request to delete the account. I then asked GUSTO to provide me the information in the user agreement where they state that once you use their service you may never opt out (including unsubscribing from emails). GUSTO didn't have this information available as it isnt part of the user agreement. So basically your personal tax info etc is open to hacking indefinitely is someone knows your email and can figure out your password. I now have to compel them to fulfill my request possibly by legal means. I would have never had used the app had I known this. Additionally their "customer service" is not located in the US so if anything goes wrong with your paycheck good luck rectifying that. I have sent 7 emails and got nothing but canned gibberish responses which only makes me more concerned about my personal banking and tax info. User beware with this "service" as it is not worth the trouble or risk of identity theft.

Thank you for your feedback here and we’re sorry to hear about your experience - We want to make sure you end up with the right team for this issue. Our policy on customer data is in our Privacy Policy, which aligns with industry standards, but if you have any questions/want to exercise these rights, please reach out to us at privacy@gusto.com and we’ll work with you on this.

Two pay periods in a row my check has not come when it was supposed to. I’ve seen all the other reviews and responses from this company saying that it’s dependent on our employer and when THEY send in our information; but that is completely false. My employer turned payroll in on time both times and when reached out to customer service at Gusto, they very nonchalantly said : “your boss turned in everything on time, but we didn’t see that your employer submitted payroll until the next business day and it takes 3 days for it to process..so you’ll be paid next week instead”. I have bills on auto-draft and I’ve already acquired 2 late fee’s because the inconvenience and I’ll most likely have more. This is unacceptable and if there becomes a third time that this occurs I WILL be contacting the BBB as well as taking legal action to recover late fees due to THEIR negligence. Do not play with people’s money, cuz you wouldn’t like it done to you.

Hello, thanks for taking the time to review and let us know about this problem you are experiencing. When your funds are deposited is determined by several factors, most important being your employer’s deposit speed they have selected as well as if payroll is processed on time. Gusto has no control over those two factors, but we would love to take a look with you at your pay schedule to give you all the information we can on when you should be receiving your payrolls based on the selections your employer has made. As we can not always identify users based on their reviews, please reach out to us directly at support@gusto.com. We look forward to speaking with you!